Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.
Strong leasing team interactions contrast sharply with ongoing property maintenance and management failures. Gabby and Emily repeatedly praised for attentiveness and helpful onboarding, yet residents report pools closed for six weeks or more in summer heat, broken security gates, deteriorating grounds, and slow responses to serious safety concerns like vehicle break-ins. New residents often feel impressed by the move-in experience; longer-term residents describe a worsening pattern of neglect across amenities and infrastructure.
Last verified 2026-09-16
As listed on Google.
As published by the business on its own website; not independently verified.
The Springs Apartments faced a major property closure and tenant eviction around 2022. Before that, reviews divided sharply: some praised responsive maintenance and kind staff, while others reported months-long elevator outages, water failures post-winter storm, and sudden fee hikes. Current operational status is unclear from reviews alone.
Strong bones undercut by inconsistency. Five-star reviews consistently praise named staff like property manager Adreanna and maintenance technician Jesse for quick responses and going above and beyond. The Oak Lawn location appeals to renters seeking walkable neighborhoods. But a sharp minority reports serious problems: pest infestations lasting months, cold upper units in summer, broken appliances (one reviewer's dryer failed four times in six weeks), water leaks, mold, and months-long office unresponsiveness during move-out. One long-term resident noted rent rose 30% over six years while property condition declined. Maintenance speed varies sharply between residents.
Most residents praise the current management team, particularly property managers Michelle Gutierrez and Cynthia Martinez, along with maintenance staff like Eddy and Victor. Staff respond quickly to requests and handle move-ins smoothly. However, some past residents reported serious maintenance failures including roof leaks, ceiling collapse, and ongoing pest problems that earlier management was slow to address.
Last updated 2026-09-16