Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.
Move-in staff earn consistent praise, and maintenance crews respond quickly when emergencies arise. That goodwill evaporates after residents settle in. Water shutoffs occur without warning for months, roaches and mold problems persist, and office staff ignore emails and phone calls despite posted hours. Residents report damage going unfixed for years, sudden billing changes, and neighbourhood safety concerns including break-ins and gunshots. The deposit dispute process appears broken.
Recent shift: Long-term residents report staff tone hardened after they announced lease non-renewal. Management has cycled at least twice in two years; service quality declined visibly after each change.
Last verified 2026-09-16
As listed on Google.
Credentials claimed:Equal Opportunity Housing, Handicap Friendly
As published by the business on its own website; not independently verified.
Older reviews praise a former manager named Melinda for personable service and a serene pond setting with waterfowl. Recent notes reflect decline: grass uncut, porch clutter ignored, potholes unfixed, and staff reportedly withdrawn since that manager left. Current experience varies sharply between nostalgic approval and frustration over upkeep.
Tides on Westcreek divides sharply: leasing staff, especially Jocelyn, earn consistent five-star praise for guiding renters through move-in. Beyond the office door, residents report a breakdown. Pest infestations (roaches, rats, spiders) persist despite complaints. Maintenance workers lack management backing to fix roof leaks, mold, foundation issues, or broken appliances. Towing happens at night with minimal notice; parking rules shift mid-lease. Fees accumulate: $45 monthly parking added later, $10 gym charges for broken equipment, valet trash charges without service. Water bills exceed expectations sharply. The property feels old with structural problems, and noise travels constantly between units.
About half of residents praise Ms. Angela's attentiveness and the peaceful setting, but the other half report years of unresolved flooding, mold, and broken air conditioning that management delayed addressing. Lease agreements and rent allocations have caused confusion, with some tenants ending up in eviction disputes over clerical errors they say the office should have caught.
Last updated 2026-09-16