Move-in staff earn consistent praise, and maintenance crews respond quickly when emergencies arise. That goodwill evaporates after residents settle in. Water shutoffs occur without warning for months, roaches and mold problems persist, and office staff ignore emails and phone calls despite posted hours. Residents report damage going unfixed for years, sudden billing changes, and neighbourhood safety concerns including break-ins and gunshots. The deposit dispute process appears broken.
Recent shift: Long-term residents report staff tone hardened after they announced lease non-renewal. Management has cycled at least twice in two years; service quality declined visibly after each change.
Last verified 2026-08-13
As listed on Google.
Credentials claimed:Equal Opportunity Housing, Handicap Friendly
As published by the business on its own website; not independently verified.
Residents consistently praise the management team, particularly property manager Amanda, for professionalism and attentiveness. The complex itself earns praise for cleanliness and quiet surroundings, with maintenance staff noted as friendly and helpful.
Most residents praise the leasing staff, especially Brenda and Norma, for genuine care and attention. Maintenance responds quickly, and the property feels quiet and safe. However, several tenants report serious problems: one discovered a known mice infestation management failed to disclose, another faced misdirected pest control requests marked falsely as complete, and billing issues persist after move-out. Pet policy clarity and application fee disputes also appear in complaints. The staff quality and location near Hulen Street shopping are real strengths, but prospective tenants should confirm pest control status and review policies carefully before committing.
Leasing staff, particularly James Parker, earn consistent praise for patience and responsiveness during apartment applications. New management has begun addressing property conditions, but maintenance remains sluggish: residents report unpainted units, broken fixtures, roach problems, and requests that vanish into thin air. Phone lines stay unreachable, and office coordination has fumbled lease delivery and apartment assignment. Most recent positive reviews reflect improved leasing-side service. Serious concerns persist around maintenance follow-through, pest control frequency, and back-office responsiveness for current residents.
Last updated 2026-08-13