Deep Ellum Living's rental management is marked by systemic failures that tenants report repeatedly: locked-out residents and broken security doors, evictions despite paid rent, and staff that ignore maintenance complaints until safety emergencies force action. A 1.3-star rating across 121 reviews reflects widespread frustration with unresponsive management, while former tenants describe discriminatory treatment, deposit disputes, and a maintenance team unable to influence policy despite tenant support.
Based on limited recent reviews, so treat this as low-confidence.
Last verified 2026-08-13
As listed on Google.
Credentials claimed:Equal housing opportunity
As published by the business on its own website; not independently verified.
Three reviews offer limited but favorable impressions of the building's architecture and its Deep Ellum location. Visitors highlight the artwork, dining options, and transparent design, though one reviewer questioned privacy implications of the glass facade.
Most residents report quick maintenance fixes and attentive management that stays consistent over years. Staff like Mia, Alexia, and Carlos are frequently praised for going beyond the basics. At least one review flags a serious concern about sudden removal of belongings, though this single incident stands starkly against overwhelming positive feedback.
Marquis on Gaston draws strong praise for its leasing team, particularly Autumn and Mike, and for rapid maintenance response. Amenities shine, and the Old East Dallas location delivers walkability and gated access. However, repeated vehicle break-ins and inadequate security response overshadow the positives; residents report ongoing theft, slow follow-up on damage claims, and noise complaints from lower floors that disrupt sleep. Staff friendliness cannot offset the unresolved safety and structural concerns that drive one-star ratings. The property appeals to those prioritizing location and amenities but demands comfort with older construction, noise exposure on lower floors, and accepting vehicle security as a known risk. Leasing staff excel, yet property management's response to recurring break-ins and maintenance failures falls short of resident expectations.
Last updated 2026-08-13