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Eastbank at Waterside

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 195 Google reviews · How we rank ›

3.5(195) 60 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise ApartmentsAffordable & Income Restricted Housing
Eastbank at Waterside
Services
Luxury High-Rise Apartments, Affordable & Income Restricted Housing
Reviews
195

What we found

Staff at the leasing office consistently earn praise for warmth and patience, especially Daisy, Samantha, and Martin during the apartment hunt. The property itself sits in a prime Trinity River location with easy access to trails, restaurants, and shops, and many residents celebrate the cleanliness and safety they experience day-to-day.

However, management decisions-particularly under Greystar's oversight-have frustrated residents. Complaints centre on unannounced rent hikes, confusing move-out fees, slow responses to property problems (mold, flooding, persistent dog waste), and what several describe as dismissive or rude treatment when seeking clarity. The disconnect between welcoming leasing staff and difficult upper management is stark and repeated across reviews.

Recent shift: Complaints increased after Greystar assumed property management; multiple recent one-star reviews cite management unprofessionalism, poor communication, and surprise fees under their tenure, contrasting with earlier positive resident experiences.

Praised for
  • staff leasing assistance (Daisy, Samantha, Martin)
  • location and walkability near trails and shops
  • unit quality and cleanliness
  • maintenance responsiveness
  • community amenities and safety
Watch-outs
  • management unprofessionalism and poor communication
  • flooding and mold issues
  • excessive move-out charges and billing disputes
  • pet waste and maintenance neglect (hallway cleanup delays)
  • unannounced rent increases and lease roll-over surprises
friendly-staffpoor-communicationclean-groundsmaintenance-slowunexpected-feesresponsive-management
Best for: Residents prioritizing walkable urban location and indoor-outdoor lifestyle over predictable lease management.
Think twice if: Management responsiveness and transparency matter to you; recent residents report surprise rent hikes, slow communication, and contested move-out billing.

What's working here

  • Prime Trinity River location with direct trail and bike path access
  • Walkable to dining and retail without leaving the complex
  • Unit quality and on-site maintenance staff professionalism
  • Strong leasing team (staff like Daisy and Samantha noted by name)

Read this before you tour

  • Daisy Casillas (leasing associate) repeatedly praised for patient, step-by-step guidance
  • Samantha Harbison (community manager) noted as warm and helpful during leasing; same name appears in complaints about management
  • Martin (move-in staff) cited for thoroughness
  • Managed by Greystar; complaints note turnover coincided with Greystar assuming oversight
  • Pet rent $25 per pet, non-refundable pet fee $250 per pet per their website
  • Flooding and mold reported by residents
  • Move-out cleaning charges disputed and later waived after legal threat
  • Dog waste complaints unresolved for months despite repeated reports

What residents say

Luxury High-Rise Apartments
Units praised for quality and cleanliness; Trinity River views and location are standout; management opacity is the detractor.
pet-friendly
Pet-friendly amenities available, but persistent pet waste issues in common areas and surprise pet fees noted in move-out billing disputes.

Side by side with nearby options

  • Rated 3.5 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 65% of the businesses in this directory.

Why this score

How We Score
Star rating 3
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
109
4
9
3
4
2
9
1
64

Contact the property

Address
5828 Arborlawn Dr, Fort Worth, TX 76109

Last verified 2026-08-13

When the office is open

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

In their own words

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsPool courtyardAccess to Trinity TrailsBike paths along Trinity RiverWalkable access to restaurants and shops
Published prices
Non-refundable pet fee
$250 per pet
Pet rent
$25 per pet

As published by the business on its own website; not independently verified.

Enquire about Eastbank at Waterside

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to Eastbank at Waterside. We only share your details with providers relevant to your request.

Questions we get asked

Is Eastbank pet-friendly?
Yes. Pet rent is $25 per month per pet, and there is a one-time non-refundable pet fee of $250 per pet, according to their website. However, some residents report pet waste problems in common areas.
What's nearby?
The complex sits directly on the Trinity River with trail and bike path access, and includes walkable access to grocery stores, dining, and shops within the development.
Who should I expect to meet during move-in?
Leasing associates like Daisy Casillas and Samantha Harbison are noted for detailed, patient help. Move-in assistance staff like Martin are also cited for thoroughness.

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Luxury High-Rise Apartments

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Last updated 2026-08-13