Reviewers consistently praise specific leasing staff members-notably Isai, Kieyana, and Ashley-for patience and detailed guidance through tours and applications. However, the office struggles with phone communication and follow-up; applicants and residents report long waits for maintenance repairs and unclear updates on their status. The leasing experience hinges heavily on which staff member you reach.
Maintenance reportedly fixes issues when you engage them directly, but scheduling and initial responsiveness are unreliable. The grounds and available units are well-maintained, yet understaffing appears to create bottlenecks during peak leasing periods. Prospective residents should expect to follow up persistently and may face application reversals or unit availability changes.
Last verified 2026-08-13
As listed on Google.
Credentials claimed:Equal Housing Opportunity, ADA accessible
As published by the business on its own website; not independently verified.
Five-star reviewers praise Norma, Lupita, and maintenance staff for welcoming service and highlight the quiet, spacious community. One-star tenants report serious roach infestations management did not resolve before move-in and ignored afterward, compounded by parking damage claims and pricing confusion between advertised and charged rents.
Five-star reviewers praise the property's cleanliness, friendly office staff including Stephanie, and responsive maintenance from Frank. However, three one-star residents reported serious cockroach infestations on arrival, slow or absent management follow-up, mismatched photos online, gates advertised as secure but left open 24/7, and a $1,000 "risk fee" applied despite meeting income requirements, with management later requesting review removal.
Santa Barbara has earned strong loyalty from long-term residents who praise its quiet setting and hands-on management, particularly under Carmen and Marina. Recent shifts in staffing have eroded that advantage: newer reviews report an empty office, unanswered phones, and no one available to help.
Last updated 2026-08-13