Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.
Long-term residents and newer tenants split sharply on their experience. Maintenance is reliable, office staff are friendly and bilingual, and management accommodates payment issues. However, significant complaints about pest infestations, slow AC repairs during heat waves, limited parking leading to towing, and tenant-funded fumigation costs have left some residents deeply frustrated.
Last verified 2026-09-16
As listed on Google.
As published by the business on its own website; not independently verified.
Most residents report a quiet, well-kept community where maintenance acts fast and office staff like Erin and Portia are genuinely helpful. One past complaint about unreachable phone lines may reflect earlier management, not current practice.
Tenants report spacious apartments in a decent location, but the complex struggles with slow maintenance response, persistent pest problems, and constant management changes. Staff rarely answer email or text, and basic issues like broken hot water or roach infestations linger for weeks without attention.
Residents and tour-takers consistently praise Burnett Lofts' leasing team for genuine warmth and professionalism. Staff like Alexis, Steven Liggins, and Maya guide applicants through paperwork and move-in rapidly, often in days. The newer property feels clean and quiet, with on-site fitness and active maintenance response. Pet fees and monthly fees are transparent and clearly stated on their website. Oak Cliff location sits near Bishop Arts District and Lake Cliff Park. One recurring frustration centers on the automated phone system and occasional postal delays to the mailroom, but these are minor against consistent praise for staff care.
Last updated 2026-09-16