Core details are sourced from this business's Google Business Profile (checked 2026-09-16).
Most residents praise the leasing team and common spaces, though fire alarm incidents and maintenance lags stand out. Staff members John, Niko, and Josh earn repeated recognition for customer service.
Based on limited recent reviews, so treat this as low-confidence.
Last verified 2026-09-16
As listed on Google.
Two residents who moved out after 2+ years reported relentless appliance failures, a severely understaffed maintenance team, and management that declined to compensate for long-term problems. Security incidents (break-ins, stolen packages, homeless individuals on grounds) went unaddressed despite resident complaints; staff called the situation beyond their control.
Most recent residents praise University House for its cleanliness, responsive management, and direct access to TCU within a five-minute walk. Amenities like the coffee bar, study rooms, and covered parking earn repeated mention. Older complaints about cockroaches and sudden lease cancellations (without clear follow-up communication) signal past operational lapses, though current reviews show no recurrence of those issues.
Five-star reviews highlight staff like Roderick and Roger, who guide first-time renters through leasing with patience and energy. Furnished apartments near TCU attract students seeking affordability. However, one-star reviews paint a stark picture: maintenance requests languish unaddressed, security cameras fail during vehicle break-ins, hallways smell, and residents report questionable billing practices. Several guests noted units arrived filthy after turnover. The gap between the polished tour experience and daily living is stark. Management appears engaged during lease signing but slow to respond once tenants move in. Fire alarm outages, garage door failures, and what one resident called "human feces on the floor left for hours" suggest operational lapses. Near-TCU location and furnished option appeal to students, yet maintenance delays and billing confusion undermine that value. The 3.8 rating masks a divided tenant base: long-term residents praise the venue, but recent arrivals report recurring problems.
Last updated 2026-09-16