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Monticello Crossroads

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 143 Google reviews · How we rank ›

3.6(143) 58 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Apartments
Monticello Crossroads
Service
Luxury High-Rise Apartments
Reviews
143

What we found

Recent residents are split. Those who interact with leasing staff Johan and property manager Roger experience quick, respectful service; newer management has earned praise for taking problems seriously. However, core issues persist: air conditioning repairs drag for months without response, maintenance technician Javier is accused of damaging units and charging residents for the damage, and the office ignores calls and emails. Amenities residents pay for (pool, gym) sit closed for extended periods. Pest problems including rats and cockroaches go unresolved despite multiple requests, and overflowing dumpsters created a health hazard with management doing little beyond sending generic apologies.

A pattern emerges across complaints: residents must keep detailed records because upper management or corporate oversight is unreliable, even as front-line staff try to help. Long-term issues like structural cracks enabling pest entry and chronic HVAC failures suggest deferred maintenance rather than quick fixes. Friendly faces at the leasing desk cannot fix systems-level problems with follow-through and accountability.

Praised for
  • responsive leasing staff (Johan, Roger)
  • friendly management on-site
  • staff genuinely committed to residents
Watch-outs
  • AC repairs delayed months, unresponsive to tenants
  • maintenance technician Javier damages units then charges residents
  • pool and gym closed long-term with no updates
  • office frequently closed, emails unanswered
  • pests (cockroaches, rats) not addressed
  • trash/dumpster overflow, health hazard
  • inconsistent management turnover
  • pest damage ignored despite repeated requests
responsive-managementpoor-communicationmaintenance-slowpest-problemsunresponsive-office
Best for: Pet owners comfortable with attentive leasing staff but prepared to manage maintenance follow-through.
Think twice if: Maintenance complaints are chronic and unresolved; expect slow AC repairs, pest issues, and poor office communication despite friendly staff.

What's working here

  • leasing staff known by name for customer service
  • on-site management team recently replaced and committed
  • pet-friendly with dedicated pet park
  • 24-hour fitness center and pool

Read this before you tour

  • Johan and Roger praised by name as leasing and property managers
  • Javier identified as maintenance lead; accused of damaging units and charging residents for repairs
  • 24-hour emergency maintenance line; complaint that it receives zero response
  • Trash dumpsters remained unemptied from mid-April; overflow bins placed in parking lot
  • Multiple residents report 2+ months without AC repair in Texas summer
  • Residents advised to keep email records because corporate office (KPM, California-based) requires documentation to resolve disputes
  • Bar Rescue episode mentioned as possible intervention

What residents say

Luxury High-Rise Apartments
Leasing experience smooth and welcoming; ongoing problems with delayed repairs and poor office accountability undermine the luxury positioning.

Side by side with nearby options

  • Rated 3.6 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 51% of the businesses in this directory.

Why this score

How We Score
Star rating 10
Review volume 94
Review recency 100
Review sentiment 37
Profile completeness 100
Verification 30

The numbers behind the score

5
82
4
11
3
6
2
4
1
40

Contact the property

Address
180 St Donovan St, Fort Worth, TX 76107
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:30
Sunday
08:30-17:30

As listed on Google.

In their own words

Services listed
Apartment rentalsPet-friendly apartments24-Hour Fitness CenterSwimming poolBusiness centerClubhousePicnic and grilling areaPet park

As published by the business on its own website; not independently verified.

Enquire about Monticello Crossroads

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to Monticello Crossroads. We only share your details with providers relevant to your request.

Questions we get asked

Who should I contact if I have a maintenance emergency?
The complex claims 24-hour emergency maintenance, but multiple residents report the line receives zero response and requests close as 'resolved' without work being done. Contact through the online portal and follow up with the office in person or email.
Is the property pet-friendly?
Yes. The complex advertises pet-friendly apartments and a dedicated pet park.
What amenities are included?
Swimming pool, 24-hour fitness center, business center, clubhouse, and picnic/grilling area. However, residents report the pool and gym have been closed for extended periods with limited communication about reopening.

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Last updated 2026-08-13