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Monticello Crossroads

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 144 Google reviews · How we rank ›

3.6(144) 60 composite score See reviews on Google ✓ Google-verified
Luxury
Monticello Crossroads
Location
Fort Worth
Service
Luxury
Reviews
144
Ranking
#513 in Luxury
Best for
Prospective tenants prioritizing leasing experience and open to a property under active management transition.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

Monticello Crossroads draws sharply divided opinions. Newer residents and those working with leasing manager Roger or Johan report friendly service and noticeable property improvements; longer-term tenants complain of chronic AC failures, unresponsive office staff, amenities (pool, gym) closed for weeks or months without updates, and poor enforcement of community standards.

The core divide appears tied to management tenure. Recent reviews credit new leadership with turning the property around, yet simultaneous complaints detail months-long maintenance delays, missed deadlines, and office hours not honored. Tenants with urgent issues-failing AC in summer heat, sewer odors, children with health concerns-report repeated requests going unaddressed and difficulty reaching anyone who answers their calls or emails.

Praised for
  • responsive management staff (Roger, Johan)
  • friendly leasing team
  • maintenance improvements over time
  • amenities on-site
Watch-outs
  • AC failures and delayed repairs
  • poor office communication and unresponsive staff
  • pool and gym access issues
  • property enforcement and cleanliness
  • tenant communication barriers
responsive-managementpoor-communicationmaintenance-slowfriendly-staffunresponsive-officeunexpected-fees
Best for: Prospective tenants prioritizing leasing experience and open to a property under active management transition.
Think twice if: Long-term residents or those with urgent maintenance needs; chronic AC failures, slow repairs, and office communication lapses are repeated complaints despite recent improvements.

What Reviewers Like

  • Leasing team praised for friendliness and patience
  • Recent management improvements under new leadership
  • Full amenities package including pool and fitness center

What to Know Before You Tour

  • Johan and Roger named as responsive leasing managers; Javier praised as maintenance lead
  • AC failures and water leaks cited in multiple reviews spanning months; repairs delayed 1-2 months repeatedly
  • Pool and gym reported closed for extended periods (over a month) without meaningful resident communication
  • Maintenance issues escalated to Texas code compliance by at least one tenant
  • Staff communication barriers noted due to language differences
  • 24-hour emergency maintenance listed on website but residents report unresponsive phone lines and unreturned emails

What Stands Out

Luxury
Amenities (pool, gym, fitness center) praised but frequently inaccessible; AC and basic habitability issues undermine luxury positioning.

Compare with Nearby Apartments

  • Rated 3.6 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 60% of the businesses in this directory.

How We Scored It

How We Score
Star rating 9
Review volume 94
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating Breakdown

5
83
4
10
3
6
2
4
1
41

Location & Contact

Address
180 St Donovan St, Fort Worth, TX 76107
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:30
Sunday
08:30-17:30

As listed on Google.

Amenities & Property Details

Services listed
Apartment rentalsPet-friendly apartments24-Hour Fitness CenterSwimming poolBusiness centerClubhousePicnic and grilling areaPet park

As published by the business on its own website; not independently verified.

Enquire about Monticello Crossroads

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Frequently Asked Questions

Is the fitness center and pool always available?
Residents report both have been closed for extended periods (over a month) for remodeling or parts replacement with limited communication about reopening dates.
How quickly are maintenance requests addressed?
Response times vary widely. Recent reviews credit improvements, but older reviews detail AC issues delayed 1-2 months and repeat work orders for the same problem.
Are there named staff I can contact?
Johan and Roger are leasing managers mentioned positively in recent reviews; Javier is noted as the maintenance lead. The property app does not list all on-site staff.

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Last updated 2026-09-16