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Oaks at Five Mile

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 36 Google reviews · How we rank ›

3.7(36) 52 composite score See reviews on Google ✓ Google-verified
Luxury
Oaks at Five Mile
Location
Oak Cliff, Dallas
Service
Luxury
Reviews
36
Ranking
#710 in Luxury

Core details are sourced from this business's Google Business Profile (checked 2026-09-16).

Our Review

Most residents report persistent maintenance failures and poor management responsiveness. Pest problems and mold have lingered for years despite complaints. While a few staff members earn individual praise, the office team is often dismissive during emergencies, deposits are disputed, and tenants feel disrespected over priority conflicts like pet policies over health hazards.

Praised for
  • attentive staff members
  • recent pest control improvements
  • responsive individual employees
Watch-outs
  • rodent and roach infestations
  • slow or no maintenance response
  • unprofessional management
  • poor communication
  • deposit and lease confusion
  • unclean move-in units
maintenance-slowunresponsive-officepest-problemspoor-communication
Think twice if: Those needing quick maintenance response or with pets should look elsewhere given persistent delays and policy conflicts.

What Reviewers Like

  • Some individual staff members are patient and helpful
  • Recent improvements in pest control noted

What to Know Before You Tour

  • Regional manager Tyra Norris cited for unprofessional and intimidating behavior
  • Staff member Nathalia praised for service
  • Roach infestations reported for 2+ years
  • Emergency pipe flooding response described as dismissive
  • Mold and burned-out lights unfixed for extended periods

What Stands Out

Luxury
Luxury amenities undermined by maintenance neglect and management unresponsiveness; residents expect better service at this tier.

Compare with Nearby Apartments

  • Rated 3.7 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 27% of the businesses in this directory.

How We Scored It

How We Score
Star rating 17
Review volume 68
Review recency 100
Review sentiment 29
Profile completeness 100
Verification 30

Rating Breakdown

5
23
4
1
3
0
2
1
1
11

Location & Contact

Address
3604 Legendary Ln, Dallas, TX 75224

Last verified 2026-09-16

Leasing Office Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
Closed
Sunday
Closed

As listed on Google.

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Frequently Asked Questions

How quickly do maintenance emergencies get fixed?
Reviewers report significant delays. A flooded apartment with overflowing toilet went unfixed over a weekend. A clogged pipe took five days to address, and mold and roach issues have persisted for years.
What was the experience like moving in?
Multiple residents reported units delivered unclean, with air conditioning issues and odors not addressed before turnover, despite promises of ready-to-move-in condition.

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Last updated 2026-09-16