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Park West Apartments

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 198 Google reviews · How we rank ›

3.6(198) 58 composite score See reviews on Google ✓ Google-verified Publishes prices
LuxuryAffordable Housing
Park West Apartments
Location
Oak Lawn, Dallas
Services
Luxury, Affordable Housing
Reviews
198
Ranking
#598 in Luxury
Best for
Those willing to overlook infrastructure and management gaps for quick unit repairs from one reliable technician.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-04.

Our Review

Since new management (Berkshire) took over in mid-2026, Park West divides sharply. Maintenance staff like Cliff respond quickly to unit repairs, and the leasing team impresses on tours. However, residents face persistent problems: hallways smell of urine, carpets are stained, packages disappear regularly, and fire alarms sound multiple times nightly with no explanation from staff. Elevators and gates malfunction for weeks; one resident carried a whistle for safety in stairwells due to homeless encampments. Leasing agents lack knowledge about available units and responsiveness during application staggers for weeks. The building charges residents luxury-tier rent while delivering infrastructure failures and poor upkeep of common areas.

Management remains largely absent and hard to reach. Residents report being stonewalled on maintenance requests after three weeks and told corporate decides repairs. One tenant with an ESA faced illegal pet rent charges after the transition, received late fees, and got no resolution despite multiple visits downstairs. The contrast is stark: new pool furniture and exterior paint mask ongoing decay inside. Most one-star reviews emerged after Berkshire's arrival; earlier residents describe a managed, secure property under the previous company.

Praised for
  • responsive maintenance staff
  • new ownership undertaking repairs
  • good tour experience
  • spacious gym
Watch-outs
  • dirty hallways and odor problems
  • package theft and security failures
  • frequent fire alarm false alarms
  • poor communication and unresponsive management
  • non-functional amenities and broken access systems
  • unpredictable rent charges
maintenance-quickmaintenance-slowunresponsive-officepoor-communicationclean-groundspest-problemsnoisy-neighborsunexpected-feesoutdated-units
Best for: Those willing to overlook infrastructure and management gaps for quick unit repairs from one reliable technician.
Think twice if: Security-conscious renters, residents with service animals, or anyone who cannot tolerate unresolved maintenance and fire alarms should look elsewhere.

What Reviewers Like

  • Skilled maintenance technician (Cliff) handles repairs quickly
  • new ownership actively renovating common areas
  • large gym and pool amenities on-site

What to Know Before You Tour

  • Cliff (maintenance): replaces AC units and addresses repairs past scheduled shift
  • Previous management (pre-mid-2026) maintained better security presence and building care
  • Berkshire management took over mid-2026; package lockers, hallway cleaning, and pool renovation projects underway but ongoing
  • Leasing staff Timothy and Tanika praised for tours and hospitality; Bri (AI assistant) described as unhelpful for problem resolution
  • Building uses app-based access (doors, gates, maintenance, office contact) instead of phone or in-person staff
  • Rents reportedly fluctuate month-to-month without clear explanation

What Stands Out

Luxury
Tours and leasing team impress; common areas undergoing renovation; but hallways are dirty, odor problems persist, and security is weak
pet-friendly
Accepts ESAs and other pets with fees listed; one tenant charged illegal pet rent even after providing ESA documentation post-transition, with poor resolution

Compare with Nearby Apartments

  • Rated 3.6 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 73% of the businesses in this directory.

How We Scored It

How We Score
Star rating 8
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 75
Verification 30

Rating Breakdown

5
106
4
20
3
15
2
7
1
50

Location & Contact

Address
3109 Douglas Ave, Dallas, TX 75219
Open in Google Maps

Last verified 2026-09-16

Amenities & Property Details

Services listed
ApartmentsPet-friendly housing
Published prices
Pet rent
$25 per pet per month
Pet fee
$400 per pet

As published by the business on its own website; not independently verified.

Enquire about Park West Apartments

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Frequently Asked Questions

Are there pet fees?
Yes. The business charges $400 pet fee per pet and $25 per pet per month as pet rent, according to their website.
Do elevators and gates work?
Multiple recent reviews report elevators and gate access broken for weeks, with management citing corporate delays on repairs.
How do I contact the office or request maintenance?
Management requires use of an app for doors, gates, maintenance, and office contact. Phone calls often encounter 'phone system down' messages. Response times for non-emergency maintenance requests exceed three weeks.

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Last updated 2026-09-16