DFW Multifamily Property Directory
Menu
Start Your Search

Park West Apartments

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 194 Google reviews · How we rank ›

3.7(194) 59 composite score See reviews on Google ✓ Google-verified Publishes prices
Affordable & Income Restricted HousingLuxury High-Rise Apartments
Park West Apartments
Services
Affordable & Income Restricted Housing, Luxury High-Rise Apartments
Reviews
194

What we found

Park West's split personality reflects a property in transition. The maintenance crew, led by Cliff and Annette, earns consistent praise for quick repairs and going above hours; one resident credits Cliff with replacing an AC unit and thermostat during a heat emergency. Leasing staff like Nayelli and Courtney score high marks for warmth and professionalism. But new management (Berkshire, which took over in May/June 2026) has triggered a backlash. Residents report nightly fire alarms, non-functional elevators, broken gate and door locks, and pets being charged rent despite valid ESA documentation, with billing errors piling on late fees. Management communication is thin ("one guy working downstairs", AI chatbot failures, unreachable office). Common areas and dog parks have been closed without explanation. The property feels stretched: security is absent, homeless occupation of stairwells and storage reported, and many long-term residents say they are leaving.

Praised for
  • maintenance team responsiveness (Cliff, Annette)
  • leasing staff friendliness
  • apartment condition and amenities
  • recent management improvements
Watch-outs
  • repeated fire alarm issues
  • poor communication from management
  • broken elevators and access systems
  • pet rent billing errors and disputes
  • understaffing and lack of visible management
  • unsafe environment with homeless presence
  • amenities closed without notice
responsive-managementpoor-communicationmaintenance-quickmaintenance-slowunresponsive-officeunexpected-feesoutdated-units
Think twice if: Approach with caution if maintenance reliability and management responsiveness are non-negotiable. Document all pet and billing issues in writing.

What's working here

  • maintenance team (Cliff, Annette) highly responsive
  • leasing staff knowledgeable and friendly
  • pet-friendly housing available

Read this before you tour

  • Cliff (maintenance technician) replaced A/C unit and thermostat during emergency, stayed past shift
  • Annette (maintenance manager) stays late to help residents
  • Berkshire Residential took over management in May/June 2026
  • Previous management company was RPM
  • Leasing staff: Nayelli, Courtney, Annette
  • Service elevator and hot tub reported non-functional
  • Fire alarms trigger multiple times nightly
  • ESA pet rent disputes and billing errors (residents claim illegal charges)

What residents say

pet-friendly
Pet fees and rent charged; residents with ESAs report billing errors and illegal pet rent charges despite documentation.
Affordable & Income Restricted Housing
Rent prices ($1,700-$2,800) described as luxury-level; residents dispute value given maintenance and safety complaints.

Side by side with nearby options

  • Rated 3.7 against a 3.91 average across the 223 affordable & income restricted housing businesses listed here.
  • Has more Google reviews than 65% of the businesses in this directory.

Why this score

How We Score
Star rating 15
Review volume 99
Review recency 100
Review sentiment 41
Profile completeness 75
Verification 30

The numbers behind the score

5
106
4
20
3
15
2
7
1
46

Contact the property

Address
3109 Douglas Ave, Dallas, TX 75219
Open in Google Maps

Last verified 2026-08-13

In their own words

Services listed
ApartmentsPet-friendly housing
Published prices
Pet rent
$25 per pet per month
Pet fee
$400 per pet

As published by the business on its own website; not independently verified.

Enquire about Park West Apartments

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to Park West Apartments. We only share your details with providers relevant to your request.

Questions we get asked

What is the pet policy and cost?
Pet rent is $25 per month per pet and pet fee is $400 per pet. Residents with ESA documentation report billing errors after the management transition; verify ESA exemptions in writing before move-in.
What is included in rent?
Apartments include amenities like a pool (currently under renovation), spa area, dog parks, and a common front room. Elevators, gates, and maintenance requests response times vary significantly by maintenance staff.
How responsive is the leasing office?
Leasing staff (Nayelli, Courtney) are noted as friendly and informative during tours. Office communication has declined since management transition; residents report difficulty reaching management by phone.

Similar apartment complexes nearby

2929 Wycliff Apartments
65

2929 Wycliff Apartments

3.8(267)✓ Google-verifiedPublishes prices

Five-star leasing experiences stand out: David, Emily, Jamari, and Kita earn consistent praise for professionalism and welcome. The property's central Oak Lawn location and modernized units appeal to incoming residents. But long-term residents encounter a different picture. The pool remained closed May through August with minimal communication; maintenance requests stall for months or show completed when no one visited. Security concerns (broken doors, accessible entries, debris-filled grounds) and ongoing unit issues (mold, mice, broken appliances unresolved for the lease duration) frustrate those who stay. CAF's management transition (2024) marks a dividing line: prior residents credit better execution under Greystar.

Affordable & Income Restricted HousingLuxury High-Rise Apartments
View profile
4123 Cedar Springs Apartments
74

4123 Cedar Springs Apartments

3.9(385)✓ Google-verifiedPublishes prices

Five-star reviewers consistently praise the leasing and management team by name, especially Cianna, Melissa, Joey, Joe, and Ashleigh. Maintenance requests are handled the same day or next day. The new RPM Living management has driven visible improvements to common areas and responsiveness after a period of neglect under previous ownership. Reviewers cite the Oak Lawn location's walkability to restaurants, bars, and shops, and note low noise levels despite proximity to Douglas Street nightlife. One resident suggested opening the fenced dog park for off-leash hours or scheduled playtimes, as the current leash requirement limits its utility. Multiple reviewers contrast this property's turnaround favorably with its prior reputation, and several mention prior experience with other RPM properties. Fitness center and pool amenities are mentioned positively but briefly.

Luxury High-Rise ApartmentsGarden Style & Suburban Communities
View profile
Echo Apartments
71

Echo Apartments

3.8(187)✓ Google-verifiedPublishes prices

Strong community ties and responsive staff draw long-term residents to this Oak Lawn complex. Naomi and Ramon are repeatedly named for leasing ease and fast maintenance fixes. The property feels clean and secure, with monthly social events and streaming/internet value that keep residents engaged, though some miss the weekly happy hours of the past.

Affordable & Income Restricted HousingLuxury High-Rise Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-08-13