Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.
Since new management arrived in March 2026, residents report swift repairs, attentive staff, and visible improvements to the complex. Meshun Davis, the property manager, is frequently praised for patience, responsiveness, and genuine care. However, the business carries a troubled past. Long-term residents and former tenants report ongoing pest problems, poor communication from the leasing office, security deposit disputes that drag on for months, and grounds neglect under the prior regime. The sharp divide between recent five-star reviews and year-old one/two-star complaints suggests a fundamental management change, though some infrastructure issues may persist.
The pool reopened after years of closure, parking lights now function, and the building is undergoing comprehensive remodeling. Tours and leasing inquiries have become smoother. Still, prospective tenants should verify that pest concerns have truly been resolved before signing, and confirm the deposit return process in writing.
Last verified 2026-09-16
As listed on Google.
Credentials claimed:Equal Housing Opportunity, ADA compliant
As published by the business on its own website; not independently verified.
Long-term tenants praise the location, staff (when available), and quiet surroundings, but a major split emerges: some find the complex safe and well-managed; others report roach problems, slow maintenance, management churn, and poor office contact despite paying $1,100-1,300+ monthly. Recent reviews praise staff, while older ones cite pest and upkeep failures.
Some residents praise Ms. Nicole's attentiveness and the maintenance team's speed, with work orders completed within 24 hours. Others report the opposite: an inaccessible office, dismissive responses to serious problems like ceiling leaks and flooding, and shifting between managers over the years. The property itself is described as clean and quiet when it works, but complaints about structural issues, pest control gaps, and unequal treatment point to systemic inconsistency. Townhouses offer modern finishes (tile, stainless steel, stone fireplaces) and in-unit laundry, but reviews split sharply on whether management fixes problems promptly or ignores them for months. The salt-water pool charges apply even when residents say it's rarely open. Whether you feel at home depends largely on timing and which manager you encounter.
Hulen Heights draws strong loyalty from long-term residents who credit manager Diane and maintenance man Chuy with swift, personal attention to repairs and daily life. The safe, quiet location near Central Market and affordable rent anchor satisfaction. However, recent complaints surface persistent office unavailability, a serious allegation of discriminatory unit placement based on family status, and older-building noise and insulation problems that affect some units. Staff interaction quality diverges sharply across reviews.
Last updated 2026-09-16