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Sterling Crest Apartments

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 166 Google reviews · How we rank ›

3.9(166) 66 composite score See reviews on Google ✓ Google-verified
Luxury
Sterling Crest Apartments
Location
Southwest Arlington, Arlington
Service
Luxury
Reviews
166
Ranking
#363 in Luxury
Best for
Renters prioritizing smooth lease sign-up and friendly front-office experience.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

Five-star reviews consistently praise Melanie and Sabrina for their leasing expertise and genuine care; they answer calls promptly and handle the application process smoothly. However, a serious pattern emerges in one-star reviews: multiple tenants report deposits withheld for 10 months to over a year after move-out despite Texas law requiring return within 30 days, with management becoming unresponsive to emails and phone calls. One tenant also reported a laundry room out of service for an extended period.

The divide is stark. Prospective tenants experience excellent customer service during leasing; former tenants encounter what they describe as stonewalling on deposit returns and debt collection referrals. Staff turnover (new property manager Sabrina noted in recent reviews) may reflect operational instability. The maintenance team was praised as prompt in one review, but common-area upkeep appears inconsistent.

Praised for
  • Staff professionalism and responsiveness
  • Leasing team (Melanie, Sabrina) go above and beyond
  • Quick maintenance response
  • Friendly, welcoming service
Watch-outs
  • Deposit non-return for months or years
  • Unresponsive to tenant follow-up
  • Laundry room poorly maintained
  • Aggressive collection actions despite acknowledged errors
responsive-managementunresponsive-officefriendly-staffmaintenance-slow
Best for: Renters prioritizing smooth lease sign-up and friendly front-office experience.
Think twice if: Current and former residents report extended deposit withholding and unresponsive management post-move; consult tenant rights before signing.

What Reviewers Like

  • Dedicated leasing staff (Melanie, Sabrina) known by name across reviews
  • Responsive during lease application
  • Prompt maintenance team

What to Know Before You Tour

  • Leasing staff Melanie and Sabrina individually named and praised across multiple reviews for professionalism and attentiveness
  • Property manager recently changed (Sabrina noted as new); suggests recent turnover
  • Deposit disputes commonly extend 10 months to over a year post-move
  • Laundry room machines reported out of service or non-functional for extended period
  • One resident reports denial of parking spot and collection referral despite acknowledged error

What Stands Out

Luxury
Leasing and touring experience highly praised; post-lease management and common-area maintenance problematic.

Compare with Nearby Apartments

  • Rated 3.9 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 66% of the businesses in this directory.

How We Scored It

How We Score
Star rating 26
Review volume 97
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating Breakdown

5
100
4
20
3
9
2
6
1
31

Location & Contact

Address
7001 Silber Rd, Arlington, TX 76017
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-16:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
one bedroom apartmentstwo bedroom apartments

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

Who handles the leasing process?
Melanie and Sabrina handle leasing and applications; multiple reviews single them out by name for professionalism and helpfulness.
What happens if I move out?
Multiple residents report deposits withheld for 10 months to over a year despite Texas law requiring 30-day return; many say follow-up emails go unanswered.

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Last updated 2026-09-16