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The Arwen

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 171 Google reviews · How we rank ›

3.4(171) 58 composite score See reviews on Google ✓ Google-verified
Affordable Housing
The Arwen
Location
Fort Worth
Service
Affordable Housing
Reviews
171
Ranking
#176 in Affordable Housing
Best for
Residents who prioritize friendly leasing staff and don't need working playgrounds, pool, or quick maintenance turnarounds.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-21.

Our Review

Staff like Angela, Ashley, and Kat earn genuine praise for warmth and going beyond their job, and maintenance responds well when called. But residents report months without fixes, removed amenities reduced to a cement slab, and a leasing office that shifts behavior based on who walks in. Move-out costs spiral without clear explanation, and the complex has been slow to remove deceased pets from leases despite medical documentation. The gap between promised affordable housing and actual lived experience is stark.

Amenities need attention: light fixtures hang broken, perimeter fencing is damaged, and the pool has been closed. Residents also say early morning noise from neighbors sitting on stairs and from security trucks makes rest difficult. The welcome from some staff masks frustration with unresponsive maintenance and management that sometimes refuses to show camera footage or explain billing.

Praised for
  • friendly and helpful staff (Angela, Ashley, Kat)
  • quick and professional maintenance (when it happens)
  • named staff go above and beyond
  • welcoming atmosphere from leasing team
Watch-outs
  • maintenance ignores requests and doesn't respond
  • management communication gaps and unclear policies
  • amenities removed or unusable (playgrounds, pool, courts)
  • discriminatory treatment and inconsistent customer service
  • unclear move-out fees and billing practices
  • infrastructure damage (lighting, fencing, flooded patios)
responsive-managementpoor-communicationmaintenance-slowunresponsive-officeoutdated-unitsfriendly-staffunexpected-fees
Best for: Residents who prioritize friendly leasing staff and don't need working playgrounds, pool, or quick maintenance turnarounds.
Think twice if: You need reliable maintenance, want to use advertised amenities, require clear move-out billing, or need documented ESA accommodations.

What Reviewers Like

  • Staff warmth and willingness to help residents
  • On-site 24/7 security
  • Quick maintenance response (when accessed)

What to Know Before You Tour

  • Named staff members earning praise: Angela, Ashley, Kat, Anthony
  • Playgrounds, basketball hoops, tennis court removed; reduced to cement slab and small front playset
  • Pool closed
  • 24/7 security patrol on-site
  • Move-out charges reported at $4,000 plus additional months rent without clear explanation
  • Management refused to check security camera footage for rent payment dispute
  • ESA policy conflicts with Texas law (reviewers claim)
  • Pet rent charged for seven months after pet death despite death certificate submission

What Stands Out

Affordable Housing
Staff friendliness contrasts sharply with maintenance gaps, unclear billing, and loss of advertised amenities that define the lived experience.

Compare with Nearby Apartments

  • Rated 3.4 against a 3.89 average across the 280 affordable housing businesses listed here.
  • Has more Google reviews than 67% of the businesses in this directory.

How We Scored It

How We Score
Star rating 0
Review volume 97
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating Breakdown

5
92
4
6
3
6
2
9
1
58

Leasing Office Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-16:00
Sunday
12:00-16:00

As listed on Google.

Amenities & Property Details

Services listed
Resort-style poolJava BarGated communityResident clubhouseTwo playgroundsDog parkBusiness centerPrivate patio or balcony

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

Is there 24/7 security?
Yes, reviewers confirm on-site security operates 24 hours a day, 7 days a week.
Can I use the pool, playgrounds, or tennis court?
The pool is currently closed. Playgrounds, basketball hoops, and the tennis court have been removed and replaced with a cement slab; only a small playset remains at the front of the complex.
Do you accept ESAs (emotional support animals)?
One reviewer reports the complex counts ESAs as pets and charges pet rent, which reviewers state conflicts with Texas law for documented ESAs.

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Last updated 2026-09-16