Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.
Most residents praise the leasing staff (Ashley, Draper, Keva mentioned by name) for attentive service and smooth move-ins, and note the property itself is clean with friendly neighbors and recently improved gym. The management also appears responsive when problems are clearly escalated.
However, prospective applicants face significant friction. Multiple reviews document that leasing staff initially state lower income thresholds (3x rent) without mentioning the 5x requirement for self-employed applicants, then retain application fees while citing undisclosed rules. One resident also reported a week-long unresolved AC leak and persistent roaches despite personal cleanliness, though a later update noted maintenance improved over time.
Last verified 2026-09-16
As listed on Google.
As published by the business on its own website; not independently verified.
Despite low ratings, some residents report affordable pricing and responsive maintenance, but pervasive complaints center on persistent roach infestations, water and cooling system failures, and aggressive towing practices. The gap between positive and negative experiences suggests unit and tenant variability rather than consistent service.
Staff at the leasing office, particularly Mia and Melissa, earn consistent praise for their friendliness and helpfulness during tours and move-ins. Long-term residents, however, report a starkly different experience: persistent mold and roach problems, deteriorated units with thin carpeting, frequent water outages, and maintenance delays stretching weeks or months despite a monthly pest-control fee. The gatehouse security is compromised, with gates frequently left open and unfamiliar activity at odd hours. While the Vickery Meadow location offers transit access and nearby retail, reviewers warn that the exterior appearance masks serious interior and maintenance issues that management has not resolved over years of occupancy.
Mia and Melissa stand out as the main draw: both leasing agents consistently earn praise for patience, transparency, and making the application process feel personal. Multiple reviewers mention relief at being treated with respect during their first apartment search. The complex itself draws compliments for cleanliness and peaceful atmosphere, though a handful of one-star reviews flag a broken elevator left unrepaired for months and questions about responsiveness to maintenance needs. For first-time renters and those needing attentive staff support, the experience is strong. Staff behavior varies noticeably. While most encounters yield five stars, a few reviews describe rude or dismissive office greetings, and one tenant describes concerns about retaliation after requesting repairs. Building condition and maintenance consistency appear to be weak spots, especially for residents on higher floors dealing with prolonged elevator outages.
Last updated 2026-09-16