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The Celine

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 222 Google reviews · How we rank ›

2.7(222) 59 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Apartments
The Celine
Service
Luxury High-Rise Apartments
Reviews
222

What we found

Staff friendliness and quick maintenance response earn praise from many residents, particularly leasing agents Crystal and Lauren Flowers. However, a significant portion report serious problems: AC failures that go unaddressed in Texas heat, pest infestations, water leaks and ceiling holes lasting months, mandatory valet trash that inflates rent, undisclosed "ghost fees," management unresponsive to calls and emails, and repeated vehicle break-ins with non-functional security cameras. Advertised pricing of $945 can reach $1,136 after all fees.

Positive experiences cluster around move-in and year-one tenure; complaints intensify over time or during summer cooling season. Security deposit disputes and late fees despite payment portal failures compound resident frustration. The property shows a pattern of marking maintenance tickets complete without work being done, and management turnover every 3-5 months suggests institutional problems.

Recent shift: Positive sentiment concentrated in the past 4 months; long-term resident complaints from recent months describe worsening conditions, unresponsive management, and escalating fee disputes.

Praised for
  • friendly and responsive staff members
  • spacious floor plans
  • clean grounds and well-maintained property
  • quick maintenance response
  • peaceful community atmosphere
Watch-outs
  • AC and temperature control failures
  • maintenance issues ignored or unresolved
  • roach and pest infestations
  • hidden and unexpected fees
  • unresponsive management during application and tenancy
  • security issues and vehicle break-ins
friendly-staffmaintenance-slowpest-problemsunexpected-feesunresponsive-officepoor-communication
Best for: Single-year residents or those prioritizing staff friendliness over long-term property reliability.
Think twice if: You plan to stay beyond one year, need reliable AC in summer, have security concerns, or are budget-conscious, as advertised rent excludes mandatory valet trash and undisclosed fees.

What's working here

  • friendly leasing and office staff
  • large floor plans and peaceful neighborhood
  • prompt maintenance response when issues are addressed

Read this before you tour

  • Staff members Crystal and Lauren Flowers named for exceptional service
  • Advertised $945 two-bedroom rises to $1,136 after mandatory valet trash and fees
  • Maintenance tickets routinely marked complete without work performed
  • AC units refused unless deemed emergency despite Texas summer heat
  • Security cameras on premises do not record
  • Management turnover every 3-5 months
  • Water leaks and roach infestations reported at move-in
  • Payment portal down for extended period with late fees still charged

What residents say

Luxury High-Rise Apartments
Staff friendliness and pool amenities praised; AC failures, pest infestations, and hidden fee structure undermine luxury positioning.

Side by side with nearby options

  • Rated 2.7 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 73% of the businesses in this directory.

Why this score

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

The numbers behind the score

5
87
4
6
3
6
2
4
1
119

Contact the property

Address
9001 N Normandale St, Fort Worth, TX 76116

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

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Questions we get asked

Why is my rent higher than the advertised $945?
Mandatory valet trash and additional fees not listed in the initial rate can add $191 monthly. One resident's actual rent reached $1,136.
How quickly does maintenance respond?
When maintenance arrives, residents report prompt response. However, many tickets are marked complete without work being performed.
What should I do about AC in summer?
Residents report AC failures are not treated as emergencies even in extreme Texas heat. Management suggests purchasing your own unit rather than providing replacement.

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Last updated 2026-08-13