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The Dylan

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 99 Google reviews · How we rank ›

3.7(99) 58 composite score See reviews on Google ✓ Google-verified
Affordable HousingLuxury
The Dylan
Location
Dallas
Services
Affordable Housing, Luxury
Reviews
99
Ranking
#220 in Affordable Housing
Best for
Residents staying 2+ years who value quick maintenance and staff warmth, not those needing strong deposit or complaint follow-up.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16).

Our Review

The Dylan attracts loyal residents who praise the maintenance team's speed and the friendliness of staff like Jennifer and Ashley, with many staying multiple years. But a growing gap emerges once problems arise: cooling breakdowns drag for weeks without urgency, security deposits vanish without reconciliation after move-out, and phone lines go unanswered. One resident reported serious discrimination and harassment by management with no meaningful company response.

The property itself feels well-maintained and amenities are solid, yet systemic gaps in follow-through-from HVAC repairs to tenant complaints to basic communication-undermine the initial good impressions. Families with young children, elderly residents, or those who value reliable complaint resolution should look elsewhere.

Praised for
  • responsive maintenance team
  • attentive and friendly staff
  • safe, clean community feel
  • quick issue resolution
Watch-outs
  • post-move-out communication and deposit delays
  • HVAC/cooling failures and slow management response
  • hallway cleanliness and odor issues
  • unresponsive phone lines and follow-up failures
  • discrimination and harassment allegations
responsive-managementmaintenance-quickfriendly-staffmaintenance-slowpoor-communicationunresponsive-office
Best for: Residents staying 2+ years who value quick maintenance and staff warmth, not those needing strong deposit or complaint follow-up.
Think twice if: Poor after-move communication, deposit recovery delays, unresponsive management to serious complaints including harassment allegations.

What Reviewers Like

  • Maintenance responds quickly to service requests
  • Friendly and professional office staff
  • Diverse community with families and pets welcome
  • Convenient location and safe-feeling grounds

What to Know Before You Tour

  • Property Manager Michael Williams and Leasing Agent Jennifer Ramirez praised for professionalism and responsiveness
  • Former manager Ashley credited as great by early residents; later resident alleges homophobia and harassment by her
  • Maintenance issues include repeated HVAC failures, window units installed as inadequate workarounds
  • 90-day post-move-out wait with no deposit reconciliation or follow-up reported
  • Hallway odors (mildew/pet urine) noted in multiple complaints
  • Management phone often goes unanswered despite staff visible at desk

What Stands Out

Affordable Housing
Long-term affordability appeal undercut by post-lease communication failures and deposit issues.
Luxury
Upscale feel appreciated for cleanliness and amenities, but serious maintenance gaps (cooling, hallway odors) clash with luxury expectation.

Compare with Nearby Apartments

  • Rated 3.7 against a 3.89 average across the 280 affordable housing businesses listed here.
  • Has more Google reviews than 49% of the businesses in this directory.

How We Scored It

How We Score
Star rating 15
Review volume 87
Review recency 90
Review sentiment 45
Profile completeness 100
Verification 30

Rating Breakdown

5
62
4
5
3
3
2
1
1
28

Location & Contact

Address
4533 Cedar Springs Rd, Dallas, TX 75219
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

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Frequently Asked Questions

How fast does maintenance respond to requests?
Reviewers consistently report quick response times for service issues like HVAC and appliance repairs. However, some note delays when the repair is complex or requires outside contractors.
What happens after I move out?
One resident reported a 90-day wait with no move-out reconciliation, deposit return, or meaningful follow-up from management. Another experienced wrongful charges passed to a collection agency. Response times vary, but communication gaps are a known issue.
Are pets and families welcome?
Yes. Multiple reviewers praise the diverse community that includes children and pets. The property is described as family-friendly with good amenities like a pool and fitness room.

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Last updated 2026-09-16