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The Element at Mercantile Place

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 72 Google reviews · How we rank ›

3.4(72) 56 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise Apartments
The Element at Mercantile Place
Service
Luxury High-Rise Apartments
Reviews
72

What we found

Leasing agents Tyler, Isaiah, Christi, Anthony, and Jared earn consistent praise for patient, knowledgeable tours and follow-up. However, a stark divide emerges: long-term residents report deteriorating building conditions, flooded units with poor crisis communication, inadequate cleaning, broken amenities, and staff treating tenants as difficult to reach. Newer visitors encounter hospitality; residents find management unresponsive.

The building's structural issues are serious. One tenant endured flooding, was charged a $250 admin fee, and described staff (particularly a manager named Roberto) as dismissive when language barriers existed. Another resident reported The Merc tower condemned, stolen gym equipment, no security surveillance, and roaches. Leasing shines; property management lags far behind.

Praised for
  • leasing staff attentive and knowledgeable
  • responsive management to concerns
  • professional and friendly service
  • personable, patient team members
Watch-outs
  • maintenance and cleaning neglected
  • communication barriers with management
  • unexpected fees during problems
  • elevator and amenity failures
responsive-managementpoor-communicationmaintenance-slowfriendly-staffoutdated-unitsunexpected-fees
Best for: relocating professionals seeking downtown Dallas apartments with strong leasing support.
Think twice if: long-term residents report poor maintenance, flooded units, and management unresponsiveness to crises.

What's working here

  • leasing team attentive on tours and beyond
  • in-unit washer/dryer and full kitchen
  • 24-hour front desk and gated security
  • downtown Dallas Historic District location

Read this before you tour

  • Leasing agents Tyler, Isaiah, Christi, Anthony, and Jared praised for thorough tours and rapid response
  • tenant flooded unit charged $250 admin transfer fee
  • Mercantile tower building reported condemned by resident
  • One tenant reported staff language barrier and dismissive treatment during water damage crisis
  • gym equipment theft and no security surveillance noted

What residents say

Luxury High-Rise Apartments
leasing tours praised for professionalism and thoroughness, but residents report deteriorating building maintenance and poor crisis response

Side by side with nearby options

  • Rated 3.4 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 30% of the businesses in this directory.

Why this score

How We Score
Star rating 3
Review volume 81
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
39
4
2
3
2
2
5
1
24

Contact the property

Address
1800 Main St, Dallas, TX 75201
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
1-bedroom apartments2-bedroom apartmentsIn-home washer and dryerWalk-in closetFully-equipped kitchenBalcony, patio, or terraceFitness centerBilliards/game room
Published prices
The Element 1A
$1,365 – $1,365
The Element 1C
$1,530 – $1,650
The Element 1H
$1,835 – $1,855
The Element 2L
$2,010 – $2,050
The Element 2O
$1,930 – $1,930

As published by the business on its own website; not independently verified.

Enquire about The Element at Mercantile Place

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to The Element at Mercantile Place. We only share your details with providers relevant to your request.

Questions we get asked

Are there in-unit washers and dryers?
Yes, the business website lists in-home washer and dryer in its services.
Is The Element pet-friendly?
Yes, the website states it offers pet-friendly living with a dog-walking area.
What should I expect from a leasing tour?
Recent reviewers report leasing agents give thorough multi-unit tours, explain fees clearly, and answer questions patiently. Agents named include Tyler, Isaiah, Christi, Anthony, and Jared.

Similar apartment complexes nearby

Mercantile Place Leasing Office
57

Mercantile Place Leasing Office

3.4(79)✓ Google-verified

Staff excellence carries this community. Isaiah, Christi, Tiffany and others earn consistent praise for listening, solving problems, and treating residents like valued people rather than transactions. Yet maintenance drags-one AC took over two months in Texas heat-and turnover suggests inconsistency behind the standout names. Management responds when escalated but some residents hit walls first. Security lapses and occasional rude desk behavior undercut the luxury positioning. The spread (51% five-star, 39% one/two-star) reflects a property living or dying on who you reach and how fast problems get solved.

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The Continental at Mercantile Place
61

The Continental at Mercantile Place

3.3(162)✓ Google-verified

Five-star reviews consistently highlight staff responsiveness, with tenants naming Isaiah, Tyler, and Christy for going above and beyond on maintenance and leasing questions. The building feels welcoming with regular resident events and clean, well-kept grounds. However, some residents worry about building security: front and back doors remain unlocked during all hours, creating safety concerns for families. One reviewer also noted that advertised amenities like the rooftop terrace were not as accessible as promised on the website.

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1900 Elm Apartments
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1900 Elm Apartments

4.4(96)✓ Google-verified

Until June 2026, residents consistently praised the building's art deco charm, walkable downtown location, and the attentive staff-particularly Jodie and Monica. Maintenance requests were resolved quickly, and management was responsive and caring. A management transition to UNT in May-June 2026 triggered a dramatic reversal. The resident portal went down without replacement, rent payments became in-person only, the office closes during posted hours, common areas smell of dog urine, and communication stopped almost entirely. Residents report being unable to pay rent, submit maintenance requests, or reach staff. Several long-term residents have chosen not to renew.

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Last updated 2026-08-13