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The Element at Mercantile Place

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 72 Google reviews · How we rank ›

3.4(72) 56 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury
The Element at Mercantile Place
Location
Dallas Downtown Historic District, Dallas
Service
Luxury
Reviews
72
Ranking
#641 in Luxury
Best for
relocating professionals seeking downtown Dallas apartments with strong leasing support.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

Leasing agents Tyler, Isaiah, Christi, Anthony, and Jared earn consistent praise for patient, knowledgeable tours and follow-up. However, a stark divide emerges: long-term residents report deteriorating building conditions, flooded units with poor crisis communication, inadequate cleaning, broken amenities, and staff treating tenants as difficult to reach. Newer visitors encounter hospitality; residents find management unresponsive.

The building's structural issues are serious. One tenant endured flooding, was charged a $250 admin fee, and described staff (particularly a manager named Roberto) as dismissive when language barriers existed. Another resident reported The Merc tower condemned, stolen gym equipment, no security surveillance, and roaches. Leasing shines; property management lags far behind.

Praised for
  • leasing staff attentive and knowledgeable
  • responsive management to concerns
  • professional and friendly service
  • personable, patient team members
Watch-outs
  • maintenance and cleaning neglected
  • communication barriers with management
  • unexpected fees during problems
  • elevator and amenity failures
responsive-managementpoor-communicationmaintenance-slowfriendly-staffoutdated-unitsunexpected-fees
Best for: relocating professionals seeking downtown Dallas apartments with strong leasing support.
Think twice if: long-term residents report poor maintenance, flooded units, and management unresponsiveness to crises.

What Reviewers Like

  • leasing team attentive on tours and beyond
  • in-unit washer/dryer and full kitchen
  • 24-hour front desk and gated security
  • downtown Dallas Historic District location

What to Know Before You Tour

  • Leasing agents Tyler, Isaiah, Christi, Anthony, and Jared praised for thorough tours and rapid response
  • tenant flooded unit charged $250 admin transfer fee
  • Mercantile tower building reported condemned by resident
  • One tenant reported staff language barrier and dismissive treatment during water damage crisis
  • gym equipment theft and no security surveillance noted

What Stands Out

Luxury
leasing tours praised for professionalism and thoroughness, but residents report deteriorating building maintenance and poor crisis response

Compare with Nearby Apartments

  • Rated 3.4 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 40% of the businesses in this directory.

How We Scored It

How We Score
Star rating 1
Review volume 81
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating Breakdown

5
39
4
3
3
2
2
5
1
23

Location & Contact

Address
1800 Main St, Dallas, TX 75201
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
1-bedroom apartments2-bedroom apartmentsIn-home washer and dryerWalk-in closetFully-equipped kitchenBalcony, patio, or terraceFitness centerBilliards/game room
Published prices
The Element 1A
$1,365 – $1,365
The Element 1C
$1,530 – $1,650
The Element 1H
$1,835 – $1,855
The Element 2L
$2,010 – $2,050
The Element 2O
$1,930 – $1,930

As published by the business on its own website; not independently verified.

Enquire about The Element at Mercantile Place

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Frequently Asked Questions

Are there in-unit washers and dryers?
Yes, the business website lists in-home washer and dryer in its services.
Is The Element pet-friendly?
Yes, the website states it offers pet-friendly living with a dog-walking area.
What should I expect from a leasing tour?
Recent reviewers report leasing agents give thorough multi-unit tours, explain fees clearly, and answer questions patiently. Agents named include Tyler, Isaiah, Christi, Anthony, and Jared.

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Mercantile Place Leasing Office
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Mercantile Place Leasing Office

3.3(80)✓ Google-verified

Two faces define the experience here. Specific staff members-chiefly Isaiah and Christi-earn consistent praise for patience, honesty, and genuine effort to resolve problems, with residents calling them the backbone of the operation. Yet structural issues undermine that goodwill. Maintenance backlogs stretch months (AC repairs in summer heat, peeling bathtubs from day one going unfixed), pest control fails, security gaps permit unauthorized access, and office communication often contradicts itself. Staff turnover appears to have loosened consistency recently.

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The Continental at Mercantile Place
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The Continental at Mercantile Place

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Five-star reviews consistently highlight staff responsiveness, with tenants naming Isaiah, Tyler, and Christy for going above and beyond on maintenance and leasing questions. The building feels welcoming with regular resident events and clean, well-kept grounds. However, some residents worry about building security: front and back doors remain unlocked during all hours, creating safety concerns for families. One reviewer also noted that advertised amenities like the rooftop terrace were not as accessible as promised on the website.

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1900 Elm Apartments
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1900 Elm drew loyal residents for years with strong staff like Jodie and Monica, historic loft character, and downtown convenience within walking distance of restaurants and transit. A management transition in May 2026 from RPM to UNT management has triggered a dramatic decline: the resident portal went offline with no working alternative, maintenance requests languish unaddressed, elevators break and stay broken, common areas smell of pet urine, and the office closes during posted hours. Multiple residents report the office remains unresponsive to lease document requests and communication has ceased entirely. This shift has driven tenants to break leases and damaged what residents describe as once a genuinely enjoyable community. The property retains appeal for those prioritizing location and historic charm over current operational consistency. Parking costs $95-150 per month, units lack in-unit washer/dryers, and high electricity bills are common due to limited insulation. No freight elevator means moving large furniture up narrow stairs. The building sits in the Dallas Downtown Historic District with art deco styling and access to green space and Discovery District. If prior management is restored or replaced with a more attentive team, the underlying property could recover its earlier reputation.

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Last updated 2026-09-16