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The Falls & Oak Village

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 390 Google reviews · How we rank ›

3.5(390) 59 composite score See reviews on Google ✓ Google-verified
Luxury
The Falls & Oak Village
Location
Fort Worth
Service
Luxury
Reviews
390
Ranking
#536 in Luxury
Best for
Tenants prioritizing leasing-stage customer service and modern unit aesthetics, with tolerance for ongoing maintenance challenges.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

Reviewers split sharply: those praising leasing staff (Mariana, Gabby, Irene) and recent management effort contrast starkly with tenants reporting severe pest infestations, slow maintenance fixes, and safety issues including theft and vehicle break-ins. Long-term residents acknowledge staff are trying to reverse years of neglect, but complaints about rats persisting for over a year and unsafe laundry facilities suggest structural problems remain unresolved.

Praised for
  • responsive leasing staff (Mariana, Gabby, Irene)
  • apartment finishes and layout
  • current management effort on maintenance
  • welcoming atmosphere
Watch-outs
  • persistent rat and cockroach infestation
  • slow or inadequate maintenance response
  • unsafe on-site laundry facility after hours
  • vehicle security concerns and break-ins
  • parking towing without explanation
responsive-managementmaintenance-slowpest-problemsnoisy-neighborsunresponsive-officeoverpriced
Best for: Tenants prioritizing leasing-stage customer service and modern unit aesthetics, with tolerance for ongoing maintenance challenges.
Think twice if: Safety and pest control are non-negotiable: reports detail year-plus rat infestations, unsafe laundry after hours, and vehicle security lapses.

What Reviewers Like

  • Named leasing staff with strong individual reviews
  • current management engaged in maintenance remediation
  • high-end unit finishes (hardwood, vaulted ceilings, wet bar)

What to Know Before You Tour

  • Named leasing staff: Mariana, Gabby, Irene praised for responsiveness and kindness
  • Pest issues include rats climbing furniture and stove for over one year; management response limited to foam application
  • On-site laundry unsafe at night; intruders reported; knife found inside facility
  • Vehicle break-ins and unexplained towing reported
  • One long-term resident (10 years on Falls side) confirms staff managing consequences of prior years of neglect

What Stands Out

Luxury
Unit finishes praised, but persistent maintenance backlog and pest infestation undermine luxury positioning.

Compare with Nearby Apartments

  • Rated 3.5 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

How We Scored It

How We Score
Star rating 1
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating Breakdown

5
210
4
28
3
17
2
27
1
108

Location & Contact

Address
9001 S Normandale St, Fort Worth, TX 76116
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Swimming poolPet-friendly communityOn-site laundry facilityHardwood floors and carpetBuilt-in bookshelvesVaulted ceilingWalk-in closetsLinen closet

Credentials claimed:Housing Choice Vouchers Accepted

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

Are leasing staff really responsive?
Yes. Mariana, Gabby, and Irene are individually praised for professionalism, kindness, and willingness to work with tenants on flexible arrangements.
Is the pool open regularly?
One reviewer stated the pool is never open; no other reviews confirm or deny this, so operating schedule is unclear.

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Last updated 2026-09-16