56 low data
Residences At The Highland
4.5(16)
Strong ratings mask inconsistent service. Residents praise upkeep and amenities; recent visitor cited rude front desk and valet.
Luxury High-Rise Apartments
The Gentry on M Streets
Garden Style & Suburban CommunitiesLuxury High-Rise Apartments
- Services
- Garden Style & Suburban Communities, Luxury High-Rise Apartments
- Reviews
- 213
What we found
Staff go above and beyond, from emergency AC help to daily recognition of residents. Maintenance requests land fast, usually within 24 hours. The property sits in a charming, walkable neighborhood with a boutique vibe and strong pool amenities. Two serious complaints stand out: a past resident reported roaches, disputed damage charges, and entry without notice; another alleged aggressive management tactics. The overwhelming majority of reviewers call it home-like and rank it among the best in the area.
Tiffany and Amber appear consistently across positive reviews as the engine of the place. Pet owners see clear perks: dog park, private yards, and office treats. Lower Greenville's proximity to SMU, Mockingbird Station, and the Katy Trail appeals to younger tenants and bike commuters. The intimate size lets residents actually know neighbors.
Praised for
- staff excellence (especially Tiffany/Tiffeney and Amber)
- quick maintenance response
- walkable neighborhood with local shops
- well-maintained grounds and pool
- welcoming community feel
Watch-outs
- pest issues (roaches)
- maintenance access without adequate notice
- damage charges disputed
- aggressive management practices (one extreme review)
responsive-managementmaintenance-quickfriendly-staffclean-groundsquiet-community
Best for: Pet owners seeking a walkable, low-key community near SMU with responsive staff
Think twice if: One past resident reported pest issues and disputed damage charges; another alleged aggressive management (context limited). Ask about maintenance entry notice policies.
What's working here
- staff goes above and beyond
- maintenance handled fast (often 24 hours)
- walkable Lower Greenville location
- boutique community feel with pool and dog park
Read this before you tour
- Staff members Tiffany (or Tiffeney) and Amber regularly named in reviews for going above and beyond
- Emergency AC unit delivered after-hours
- Maintenance requests typically resolved within 24 hours
- Dog treats offered at office
- Property size small enough to foster neighbor relationships
What residents say
- pet-friendly
- Dog park, private yards, office dog treats mentioned positively; pet rent structure clearly stated.
- Garden Style & Suburban Communities
- Boutique, walkable neighborhood vibe, intimate community size, pool, and outdoor spaces praised for feeling like home.
Side by side with nearby options
- Rated 4.7 against a 3.89 average across the 101 garden style & suburban communities businesses listed here.
- Has more Google reviews than 71% of the businesses in this directory.
Why this score
How We Score Star rating 75
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30
The numbers behind the score
5
192
4
4
3
4
2
3
1
10
Contact the property
- Phone
- +1214-414-2520
- Address
- 3736 Glencoe St, Dallas, TX 75206
Last verified 2026-08-13
When the office is open
- Monday
- 09:00-18:00
- Tuesday
- 09:00-18:00
- Wednesday
- 09:00-18:00
- Thursday
- 09:00-18:00
- Friday
- 09:00-18:00
- Saturday
- 10:00-17:00
- Sunday
- Closed
As listed on Google.
In their own words
Services listed
Pet-friendly apartmentsFloor plansVirtual toursFitness centerPoolOutdoor kitchenDog parkPrivate yards
Published prices
- Non-Refundable Pet Fee
- $375
- Monthly Pet Rent per pet
- $25
As published by the business on its own website; not independently verified.
Questions we get asked
- How fast do maintenance requests get handled?
- Reviewers report work orders typically resolved within 24 hours, often same-day, with communication about parts and repairs.
- Is there a dog park and are there other pet perks?
- Yes. The property has a dog park and private yards. Pet fee is $375 non-refundable, plus $25 monthly rent per pet. Office staff offer dog treats.
- What makes the neighborhood special?
- Lower Greenville location near SMU, Mockingbird Station, Katy Trail, and Glencoe Park. Reviewers highlight walkability, local shops, and a charming, boutique community feel compared to larger complexes.
Similar apartment complexes nearby
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The McKenzie
4.4(52)
Most residents praise the vibrant community atmosphere, especially the monthly events led by Tammy and Sam that foster genuine connection among neighbors. However, front desk interactions are inconsistent; while many report courteous and helpful staff, several visitors and prospective customers describe being treated dismissively or rudely by management, raising questions about consistency in hospitality standards.
Luxury High-Rise Apartments
70
The Hudson Alton Collection
4.3(127)✓ Google-verified
The Hudson excels at maintenance and attracts residents with its polished finishes and Uptown location, yet management responsiveness has become a flashpoint. Multiple residents report unanswered emails, ignored noise complaints, and repeated security lapses including theft and unauthorized building entry. Recent leadership changes appear to have widened the gap between the building's physical appeal and resident experience. While Manny and the maintenance crew earn consistent praise for speed and professionalism, the leasing and management offices are described as understaffed, disengaged, and dismissive of serious concerns from neighbors to security to parking shortages.
Luxury High-Rise Apartments