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The Haven Apartments

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 18 Google reviews · How we rank ›

3.9(18) 55 composite score See reviews on Google ✓ Google-verified
Luxury
The Haven Apartments
Location
Vickery Meadow, Dallas
Service
Luxury
Reviews
18
Ranking
#652 in Luxury
Best for
Short-term residents comfortable with ongoing maintenance risks and willing to manage pest issues independently.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

Strong staff praise exists, but severe maintenance failures dominate tenant experience. Multiple residents report years of roach and mold problems, unresponsive maintenance during costly renovations, repeated flooding, and appliances left unrepaired for months. One tenant was evicted and charged $10k for damages while infrastructure issues persisted.

Recent shift: Recent reviews show no improvement despite major renovations; one tenant notes the business appears to have deleted old low ratings.

Praised for
  • friendly office staff
  • good value for price
  • stable long-term housing option
Watch-outs
  • chronic roach infestations
  • black mold in bathrooms and bedrooms
  • unresponsive maintenance and management
  • ancient plumbing and water damage
  • poor pest control despite efforts
friendly-staffmaintenance-slowpest-problemsoutdated-units
Best for: Short-term residents comfortable with ongoing maintenance risks and willing to manage pest issues independently.
Think twice if: Avoid if you have mold allergies, pest sensitivities, or cannot tolerate prolonged maintenance delays and unresponsive management.

What Reviewers Like

  • Friendly, responsive office staff
  • Affordable pricing relative to market

What to Know Before You Tour

  • Staff members Crystal and Cris named for customer service
  • Black mold in bathrooms and bedrooms reported by long-term resident
  • Refrigerator left unrepaired for 6 months
  • Tenant evicted with $10k damage charge while building underwent major renovations
  • Roach infestations severe enough to force tenants to discard all belongings
  • Mice also reported
  • Building renovations (parking lot, landscaping, painting, roofs) prioritized over tenant unit maintenance

What Stands Out

Luxury
Major infrastructure problems (plumbing, mold, pests) contradict luxury positioning; renovations appear cosmetic only.

Compare with Nearby Apartments

  • Rated 3.9 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 18% of the businesses in this directory.

How We Scored It

How We Score
Star rating 24
Review volume 56
Review recency 100
Review sentiment 42
Profile completeness 100
Verification 30

Rating Breakdown

5
13
4
0
3
0
2
1
1
4

Location & Contact

Address
5827 Blackwell St, Dallas, TX 75231

Last verified 2026-09-16

Leasing Office Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsOn-site maintenanceLaundry facilityPicnic area with barbecuePet-friendly housing

As published by the business on its own website; not independently verified.

Enquire about The Haven Apartments

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Frequently Asked Questions

Is The Haven pet-friendly?
Yes, their website lists pet-friendly housing as a service.
What apartment sizes are available?
Studio, one-bedroom, and two-bedroom units per their website.
Do they have on-site maintenance?
On-site maintenance is listed, though reviews indicate slow response and unresolved issues.

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Luxury

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Last updated 2026-09-16