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The Kelley at Samuels Avenue

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 252 Google reviews · How we rank ›

3.6(252) 62 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Apartments
The Kelley at Samuels Avenue
Service
Luxury High-Rise Apartments
Reviews
252

What we found

Residents and recent visitors consistently praise the leasing staff by name-Sheree, Ingrid, Omar, Vanessa-for warm, attentive tours and a genuine effort to match units to individual needs. The infinity pool, river views, downtown location, and high-end finishes draw strong approval, and maintenance (Berto noted) responds within hours to requests.

However, a cluster of application-stage complaints reveals significant operational friction. Multiple guests report being encouraged to apply and pay deposits for units later deemed unavailable, refunds withheld for weeks or months, and vague or defensive responses when challenged. One family reported being told access was confirmed, driving 350 miles to relocate, then having their application terminated without explanation and police called on them for seeking answers. Staff distraction and privacy breaches during the application process also surface.

Praised for
  • staff responsiveness and friendliness
  • high-end amenities and finishes
  • desirable downtown Fort Worth location with river views
  • quick maintenance response
Watch-outs
  • application process errors and misleading communication
  • deposit and fee disputes
  • unresponsive leasing office and management accountability gaps
  • distracted or disorganized staff interactions
responsive-managementunresponsive-officemodern-amenitiesfriendly-staffmaintenance-quick
Best for: Professionals seeking upscale downtown living near Stock Yards with strong amenities.
Think twice if: Applicants should secure written confirmation of unit availability and lease approval before paying deposits or relocating, given past disputes.

What's working here

  • skilled leasing agents who tailor tours to individual needs
  • river views and proximity to Stock Yards and downtown
  • infinity pool and high-end finishes
  • maintenance response within hours

Read this before you tour

  • Ingrid and Sheree praised for detailed, personalized tours
  • Berto handles maintenance filter changes quickly and courteously
  • Omar and Vanessa noted for smooth application and move-in process
  • Maintenance typically responds within hours to requests
  • Multiple guests report application-stage deposit disputes and refunds withheld beyond one month

What residents say

Luxury High-Rise Apartments
Premium finishes, river views, and infinity pool are standouts, but application-stage communication failures undermine the premium experience.

Side by side with nearby options

  • Rated 3.6 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

Why this score

How We Score
Star rating 9
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
144
4
16
3
5
2
15
1
72

Contact the property

Address
769 Samuels Ave, Fort Worth, TX 76102
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsBusiness centerFitness studioOutdoor kitchenBarista coffee barClubhouse

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

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Questions we get asked

How fast does maintenance typically respond?
Residents report maintenance responses within a few hours of requesting minor repairs.
What are the main amenities?
The complex offers an infinity pool, fitness studio, business center, outdoor kitchen, barista coffee bar, clubhouse, and game room according to their website.
Are units available month-to-month or longer?
The reviews do not provide lease term details; contact the leasing office directly to confirm availability and lease options.

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Last updated 2026-08-13