Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.
Half the reviews are five-star praise for leasing staff and amenities, but the other half describe uninhabitable conditions: roaches, mold, water damage, and holes in flooring that went unrepaired for months. Residents report maintenance requests ignored despite multiple contacts, an office that doesn't answer phones, and management dismissive of serious problems like health hazards affecting children. One long-term resident broke their lease after three years citing pest and mold issues; another was sent to collections for unreturned keys they say they handed over at the office. While a few recent reviews note quick fixes under new management, the weight of complaints centers on unresolved structural and pest problems, poor communication, and the gulf between the promised resort-style living and what tenants actually experience.
Staff behavior divides sharply: leasing agents like Azarel and Jeannie earn praise, but a manager named Gina and others in the office have been reported as dismissive and rude when residents raise concerns. One tenant documented a shower leak turning into black mold after weeks of ignored requests and false promises of "emergency priority" fixes. The complex's proximity to Love Field and nearby shops appeals to long-term residents, but maintenance failures and security issues (break-ins, trespassing, shooting incident) undermine any appeal.
Last verified 2026-09-16
As listed on Google.
Credentials claimed:Pet-friendly, Accessibility, Equal housing
As published by the business on its own website; not independently verified.
Kade delivers consistent, responsive maintenance and attentive staff in a calm setting. Residents cite near-immediate A/C and repair fixes, named staff like Diego and Hal who solve leasing questions without delay, and a welcoming atmosphere that keeps tenants loyal for years.
Strong bones undercut by inconsistency. Five-star reviews consistently praise named staff like property manager Adreanna and maintenance technician Jesse for quick responses and going above and beyond. The Oak Lawn location appeals to renters seeking walkable neighborhoods. But a sharp minority reports serious problems: pest infestations lasting months, cold upper units in summer, broken appliances (one reviewer's dryer failed four times in six weeks), water leaks, mold, and months-long office unresponsiveness during move-out. One long-term resident noted rent rose 30% over six years while property condition declined. Maintenance speed varies sharply between residents.
Towne Square delivers solid value in a safe, quiet building where management responds quickly to tenant needs. Units are aging but well-maintained, soundproofing is strong, and neighbors tend to be friendly. Watch for potential delays in deposit refunds and occasional maintenance gaps with shared laundry.
Last updated 2026-09-16