Core details are sourced from this business's Google Business Profile (checked 2026-09-16).
Gloria Martinez, the property manager, earns consistent praise for going out of her way during leasing and move-in. Maintenance responds quickly to requests, and the Old East Dallas location puts grocery stores and Deep Ellum bars within walking distance. However, multiple recent reviews flag overflowing dumpsters, roach problems, and pest damage inside units that management has not addressed urgently. Utility charges for water and trash draw complaints as well.
Last verified 2026-09-16
As listed on Google.
Lago Del Mar draws mixed reactions, with some residents enjoying the space and aesthetic. However, a recent report of cockroaches throughout units raises serious concerns about maintenance and pest control that overshadow any initial appeal.
Long-term tenants report a property marked by rapid ownership changes, mold damage, and pest infestations that management has failed to address despite mandatory tenant fees. Staff praise-especially maintenance crew members like Augustine and Tyler, and leasing staff like Lacy and Reihaneh-stands in sharp contrast to structural problems (warped floors, black mold), thin walls, unreliable digital locks, and safety concerns (shootings reported multiple times a week near Annex Avenue). Newer residents or those unfamiliar with the property's troubled history tend to rate positively based on aesthetics and location; those who have stayed through ownership transitions describe chronic neglect, hidden charges added months later, and communication that shifts with each management company. Under the current owner Tipton Group LLC (as of 2026), rent has climbed significantly ($985–992 to $1,025+) while promised property fixes remain incomplete or cosmetic. The leasing office is no longer on-site, making urgent issues harder to resolve. Maintenance remains capable and responsive, but accountability for structural and pest problems sits with management that reviewers say prioritizes collecting fees over tenant safety.
Most residents praise the calm, clean environment and management responsiveness, particularly office manager Yaricza Mojica for her professionalism and flexibility. Recent five-star reviews consistently note quick maintenance response, gated parking, and proximity to DART and Deep Ellum, though a handful of older complaints cite unresponsive staff and utility issues. Leasing tours are same-day, units come move-in ready, and management handles paperwork smoothly. The complex sits in a quiet neighborhood with retail nearby. Pricing is higher than average for the area but residents say the upkeep and service justify the cost.
Last updated 2026-09-16