16 low data
Village Creek , 3rdGate , ESG ,
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury High-Rise Apartments
Village Creek
Luxury High-Rise ApartmentsAffordable & Income Restricted HousingGarden Style & Suburban Communities
- Services
- Luxury High-Rise Apartments, Affordable & Income Restricted Housing, Garden Style & Suburban Communities
- Reviews
- 263
What we found
Strong leasing experience and move-in help define the upside, with residents naming staff like Candy and Henry as the reason they stay. Maintenance and emergency response are the weak spot, with complaints about weeks-long AC failures and slow repair callbacks, made worse by recent staff turnover that appears to have cost the team continuity.
Recent shift: Staff turnover (Candy's departure) coincides with drop in maintenance responsiveness and rise in emergency repair complaints over the past two months.
Praised for
- staff go the extra mile during leasing
- manager Candy and assistant Bree helped residents move fast
- maintenance technician Henry responds quickly
- helpful and patient with residents
Watch-outs
- emergency maintenance slow or unresponsive
- staffing changes have hurt service quality
- cultural insensitivity and language barriers with office staff
- AC and other repairs left unfinished for weeks
responsive-managementmaintenance-slowfriendly-staffmaintenance-quick
Best for: residents seeking quick, guided lease and move-in support from named staff
Think twice if: maintenance emergencies are slow; call ahead and follow up if urgent repairs are needed
What's working here
- quick, smooth leasing and move-in process
- staff known by name for going above and beyond
- responsive maintenance technicians like Henry
- serves affordable-housing market with professional service
Read this before you tour
- Manager Candy and Assistant Manager Bree were repeatedly praised for fast, smooth leasing and move-in help; Candy's departure is mentioned as a turnover that hurt service
- Maintenance technician Henry praised for fast AC repair
- Emergency maintenance callbacks unresponsive during recent staffing changes
- AC and plumbing repairs reported delayed weeks with no callback
- Staff language barrier reported; residents complained about refusal to accommodate Spanish speakers
What residents say
- Affordable & Income Restricted Housing
- leasing staff excel at guiding low-income applicants through process quickly; maintenance response is the weak link
Side by side with nearby options
- Rated 3.9 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
- Has more Google reviews than 80% of the businesses in this directory.
Why this score
How We Score Star rating 27
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
The numbers behind the score
5
163
4
19
3
19
2
13
1
49
Contact the property
- Phone
- +1817-492-0307
- Address
- 2800 Briery Dr, Fort Worth, TX 76119
Last verified 2026-08-13
When the office is open
- Monday
- 08:30-17:30
- Tuesday
- 08:30-17:30
- Wednesday
- 08:30-17:30
- Thursday
- 08:30-17:30
- Friday
- 08:30-17:30
- Saturday
- 10:00-14:00
- Sunday
- Closed
As listed on Google.
In their own words
Services listed
one bedroom apartmentstwo bedroom apartmentsfully equipped kitchenmodern fixtureswood vinyl flooring
As published by the business on its own website; not independently verified.
Questions we get asked
- How fast can I move in?
- Residents report leasing takes 1-2 days and move-in is coordinated quickly by staff; one resident said the whole process was complete within days, and another was ready to move in within a week.
- What do I do if my AC or plumbing breaks?
- Call emergency maintenance, but expect delays. One resident waited over a month for AC repair; another called multiple times overnight for flooded restrooms with no callback. Name technicians like Henry respond faster.
Similar apartment complexes nearby
19 low data
Village Creek Apt.
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury High-Rise Apartments
52 low data
Buttercup Place Apartments
3.4(20)✓ Google-verified
Residents value the community as affordable, accessible housing with friendly staff like Ms. Cheri; some describe it as transformative for those exiting homelessness. However, ongoing complaints about pest infestations, difficulty reaching management by phone, and safety concerns in common areas undercut satisfaction.
Luxury High-Rise ApartmentsAffordable & Income Restricted Housing