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Willow & Wise

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 98 Google reviews · How we rank ›

4.5(98) 72 composite score See reviews on Google ✓ Google-verified
Luxury
Willow & Wise
Location
Fort Worth
Service
Luxury
Reviews
98
Ranking
#177 in Luxury
Best for
Professionals seeking luxury urban living who budget for hidden fees and prioritize staff responsiveness.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

Staff shine during initial interactions and day-to-day support, with leasing agents Alyssia and Tammerin earning consistent praise for professionalism and care. New manager Loren Parsons has won residents over with quick issue resolution and responsiveness since taking the helm. However, the building carries friction: hidden fees exceed $100 monthly, noise penetrates easily between units, and a significant pet population creates hallway disturbances. Management's willingness to address resident complaints varies sharply depending on timing and staff member.

Amenities justify the luxury positioning: rooftop pool, gym, and event spaces appear well-used and maintained. Downtown Fort Worth location appeals to professionals seeking urban living. Long-stay residents report satisfaction, yet newer arrivals cite unmet expectations around transparency and post-move support, particularly for those relocating after the recent fire at a nearby property.

Praised for
  • staff expertise and genuine care
  • responsive management under new leadership
  • rooftop pool and fitness amenities
  • smooth leasing and move-in process
  • clean, well-maintained facilities
  • community events and hospitality
Watch-outs
  • unexpected and undisclosed fees
  • noise and thin walls
  • uncontrolled pet behavior and hallway waste
  • retaliation and poor communication from management
  • cleanliness issues from resident conduct
responsive-managementfriendly-staffmodern-amenitiesmaintenance-quicknoisy-neighborsunexpected-feesoverpriced
Best for: Professionals seeking luxury urban living who budget for hidden fees and prioritize staff responsiveness.
Think twice if: Noise sensitivity or plans to own a dog; undisclosed fees run over $100 monthly and can exceed initial quotes by significant amounts.

What Reviewers Like

  • dedicated leasing staff praised by name
  • rooftop pool and fitness amenities
  • downtown location in vibrant neighborhood
  • quick maintenance response under current management

What to Know Before You Tour

  • Leasing agents Alyssia and Tammerin credited for professionalism and move-in support
  • Manager Loren Parsons noted for fast issue resolution and improved communication
  • Rooftop pool and gym on site
  • Co-working/WiFi office space available
  • Maintenance reportedly handles repairs quickly
  • Resident events organized by staff
  • Package delivery through Luxer system with $5/day overage fees after 3 days
  • Common area utility fees charged to residents

What Stands Out

Luxury
Premium amenities and staff professionalism impress initially, but hidden fees and enforcement gaps disappoint long-term residents.

Compare with Nearby Apartments

  • Rated 4.5 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 49% of the businesses in this directory.

How We Scored It

How We Score
Star rating 58
Review volume 87
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating Breakdown

5
83
4
2
3
2
2
0
1
11

Location & Contact

Address
218 W Broadway Ave, Fort Worth, TX 76104
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Premium luxury apartmentsDowntown apartments

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

What amenities are available?
Rooftop pool, fitness center, co-working space with WiFi, and regular community events.
Are there hidden fees I should know about?
Yes. Common area utility fees, grill/gas fees split with residents, smart product setup fees, internet router purchase, Luxer package fees ($5/day after 3 days), and application/admin fees apply. Total additional costs often exceed $100 monthly.
Who is on staff for leasing support?
Leasing agents Alyssia and Tammerin are frequently named by residents for professionalism and assistance through the move-in process.

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Last updated 2026-09-16