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American Beauty Mill

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 107 Google reviews · How we rank ›

3.6(107) 58 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Apartments
American Beauty Mill
Service
Luxury High-Rise Apartments
Reviews
107

What we found

The industrial lofts draw people with their scale and uniqueness, and early leasing interactions under Venita earn consistent praise. Beyond that handoff, tenants hit a wall: maintenance backlogs stretch for months, the building-wide roach and gnat problem persists, security gates fail repeatedly leaving the property unsecured, and management stops responding. Advertised finishes do not match units, water damage and mold accumulate unanswered, and pet owners leave waste uncleaned across common areas. Several residents cite unsafe conditions from breaches and unhoused individuals on the grounds.

Praised for
  • unique loft spaces with character
  • Venita's personal customer service
  • rooftop pool and amenities
  • friendly leasing staff on intake
Watch-outs
  • maintenance requests ignored or delayed for months
  • widespread pest infestation (roaches, gnats)
  • security gate broken repeatedly; homeless individuals on property
  • safety concerns: vehicle break-ins, lack of onsite security
  • advertised features absent or nonfunctional (windows, appliances, countertops)
  • unresponsive management; noise complaints unaddressed
  • mold and water damage not remedied
  • dog waste throughout property; poor pet policy enforcement
maintenance-slowunresponsive-officepest-problemsoutdated-unitsfriendly-staffmodern-amenities
Best for: artists and creatives seeking unique loft space who can handle property maintenance gaps
Think twice if: maintenance response times are critical to you, or you need confidence in building security and pest control

What's working here

  • spacious, character-filled loft units
  • rooftop pool and art studio space
  • Venita's move-in support and responsiveness
  • unique community for creative tenants

Read this before you tour

  • Venita Roa praised by multiple tenants for leasing support and vendor coordination
  • advertised stainless steel appliances and quartz countertops often absent from actual units
  • roach and gnat infestations reported across multiple units; management unable to control
  • security gate malfunction described as chronic; homeless individuals regularly enter building
  • mold and water damage from ceiling leaks left unaddressed for months after report
  • new management (Merge Management) as of late 2024 noted as worse than prior staff
  • hard water is standard (building-wide issue, not individual unit problem)
  • reserved garage parking available but vehicle break-ins occurred three times for one resident before gate was fixed

What residents say

Luxury High-Rise Apartments
advertised luxury finishes (quartz, stainless steel) often missing; historic character appreciated but building maintenance is deferred

Side by side with nearby options

  • Rated 3.6 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 40% of the businesses in this directory.

Why this score

How We Score
Star rating 11
Review volume 88
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

The numbers behind the score

5
54
4
16
3
7
2
3
1
27

Contact the property

Address
2400 S Ervay St #204, Dallas, TX 75215
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
Closed
Sunday
Closed

As listed on Google.

In their own words

Services listed
Loft apartments for rentPet-friendly communityRooftop pool with sundeckArt shedState-of-the-art fitness centerReserved garage parkingOn-site maintenanceWasher and dryer connections

Credentials claimed:National Register of Historic Places

As published by the business on its own website; not independently verified.

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Questions we get asked

Are windows functional?
No. Residents report windows do not open despite tour promises, and several mention cracks, leaks, and age. Repair requests go unanswered.
Is on-site security reliable?
No. The perimeter gate breaks frequently and has been non-functional for extended periods, allowing unauthorized entry. Residents report break-ins and unhoused individuals on the property.
What amenities are actually available?
The rooftop pool, fitness center, and art shed are available and used by satisfied residents. Appliances and finishes in units often differ from what is advertised.

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Last updated 2026-08-13