Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.
Half the reviews are five-star praise for the historic lofts and the property manager Venita's service, but the other half document serious habitability and safety failures. Tenants report repeated A/C breakdowns without resolution, roach infestations, mold in bathrooms and from water leaks, non-opening windows, three vehicle break-ins tied to malfunctioning perimeter gates, and months of unaddressed maintenance tickets. Several reviews note advertised quartz countertops and stainless steel appliances do not match units delivered, and advertised features like opening windows are missing entirely. Management changed in late 2024, and newer complaints suggest responsiveness has worsened.
Last verified 2026-09-16
As listed on Google.
Credentials claimed:National Register of Historic Places
As published by the business on its own website; not independently verified.
Staff like Jasmine, Melanie, and John earn consistent praise for responsiveness and care, and units stay clean with maintenance handling requests quickly when staffing allows. Recent complaints center on inflated pricing for small, poorly insulated units where neighbor noise and smoke seep through shared air ducts, combined with spotty phone access and one stretched-thin maintenance person struggling to keep up with repair backlogs.
New residents consistently praise Yvette and Tammy in leasing, and José for quick maintenance turnaround. The community feels well-kept, and the dog wash center draws real enthusiasm from pet owners. Residents note the location's downtown skyline appeal and walkability to nearby spots. Staffing availability has been a sore point recently, with some callers finding no one in the office or responding to emails. A couple of residents flagged stairwell cleanliness and surrounding neighborhood noise (sirens, arguments) as ongoing concerns that outweighed the apartment's interior quality for at least one long-term tenant.
Reviewers praise the management team by name, noting they are professional and helpful, and enjoy the social events on offer. At the same time, persistent elevator failures frustrate residents who live on upper floors, and several note security gaps and pest control as ongoing concerns that outweigh recent improvements in staff performance.
Last updated 2026-09-16