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Banyan Flats Apartments

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 231 Google reviews · How we rank ›

4.1(231) 68 composite score See reviews on Google ✓ Google-verified
Luxury
Banyan Flats Apartments
Location
Oak Cliff, Dallas
Service
Luxury
Reviews
231
Ranking
#316 in Luxury
Best for
Renters who prioritise personal service from leasing and maintenance teams.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

Most residents praise the leasing and maintenance staff by name for professionalism and responsiveness, but chronic complaints centre on pool downtime, utility failures, and management's slow follow-up on reported issues. One prospective tenant alleged profiling during leasing. The split between strong five-star loyalty and sharp one-star criticism reflects inconsistent service recovery.

Praised for
  • responsive staff named Pedro, Gizelle, Patton, and Alston
  • quick maintenance response and execution
  • professional, respectful service and follow-through
  • clean units and grounds
Watch-outs
  • pool maintenance and prolonged closures
  • utility outages and AC failures
  • pet waste in hallways left unaddressed
  • inconsistent follow-up on repair requests
  • discriminatory leasing practices reported
  • hidden or unexplained fees
  • poor communication and accountability
responsive-managementmaintenance-quickmaintenance-slowfriendly-staffmodern-amenitiesunexpected-feesunresponsive-office
Best for: Renters who prioritise personal service from leasing and maintenance teams.
Think twice if: Amenity reliability matters to you: pool closures and utility outages are recurring complaints, as is delayed management follow-up.

What Reviewers Like

  • named staff recognition (Pedro, Gizelle, Alston, Patton)
  • resort-style pool and rooftop deck
  • pet amenities (grooming, bike storage, EV charging)
  • efficient maintenance scheduling

What to Know Before You Tour

  • Leasing agents: Pedro, Gizelle, Mrs. Patton; praised for responsiveness and professionalism
  • Maintenance technicians: Alston; praised for timely work completion
  • Pool: reported closed for a month; poor cleaning maintenance when open
  • Sky Lounge AC failures reported
  • Garage gates malfunctioned
  • Wi-Fi and electricity outages mentioned
  • Pet waste in hallways and elevators not cleaned by residents; office relies on resident reports

What Stands Out

Luxury
Staff responsiveness and unit quality praised, but amenity maintenance failures and utility issues undermine the luxury positioning.

Compare with Nearby Apartments

  • Rated 4.1 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

How We Scored It

How We Score
Star rating 38
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Rating Breakdown

5
171
4
5
3
4
2
8
1
43

Location & Contact

Address
2022 N Beckley Ave, Dallas, TX 75208
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
12:00-17:00

As listed on Google.

Amenities & Property Details

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsResort-style swimming poolState-of-the-art fitness centerResident loungeDog grooming center

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

Who handled your leasing experience?
Staff members Pedro, Gizelle, and Mrs. Patton are frequently named in positive reviews for leasing support and professionalism.
How quickly do maintenance requests get done?
Residents report timely response from maintenance staff like Alston, though some say follow-up on larger issues (pool, AC, gates) has stalled.

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Last updated 2026-09-16