Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-04.
Some residents praise the location, Trinity Trail access, and staff like Tyann, Haleigh, and Sherry for warmth and quick fixes. Many others report persistent filth in hallways and garages, with dog waste left uncleaned for weeks. Garage gates frequently jam and have damaged cars; trash pickup is erratic despite fees charged. Management has cycled through at least five companies since opening, leaving underlying problems unresolved: mold, sewage smells, broken amenities, and a blue-painted hallway coating that sticks to shoes.
The property opened in 2019 as a newer luxury building. Maintenance staff earn consistent praise for speed, but the leasing office and regional management are criticized for dismissive communication and inaction on serious concerns. Residents who value the location and price report satisfaction, but those expecting standard upkeep for a premium apartment have left frustrated.
Last verified 2026-09-16
As listed on Google.
Credentials claimed:SRG Licenses and Disclosures
As published by the business on its own website; not independently verified.
Most residents praise the leasing and maintenance staff by name for professionalism and responsiveness, but chronic complaints centre on pool downtime, utility failures, and management's slow follow-up on reported issues. One prospective tenant alleged profiling during leasing. The split between strong five-star loyalty and sharp one-star criticism reflects inconsistent service recovery.
Residents consistently praise staff attentiveness and the speed at which maintenance handles repairs. The property itself is modern and clean, with appealing amenities like a well-maintained pool and a bark park. Community events bring residents together. Security concerns and occasional maintenance lapses in shared spaces have disappointed some long-term residents, particularly regarding elevator and trash room conditions. Management changes and parking fees factor into mixed experiences, though newer leadership appears to have restored confidence in day-to-day operations and engagement.
Most residents praise specific staff members (Zack, Keaton, Trish, Jessica, Selena) for urgency and genuine care. Maintenance requests often resolve same-day, and the leasing team makes move-in stress-free. The experience darkens sharply when dealing with upper management: the property manager refuses calls, staff attitudes turn cold, and security lapses leave residents vulnerable. Damaged units, broken wifi, and foul water smell compound the friction. Long-term residents overlook these issues; newcomers hitting infrastructure and management failures report feeling misled by the luxury positioning. The gap between frontline hospitality and management accountability is the crux of the split sentiment.
Last updated 2026-09-16