Residents praise the location, skyline views, and speed of maintenance when called-but the property is held back by chronic understaffing and management turnover. Hallways stay dirty despite paid cleaning service, the parking gate lags daily, and several amenities promised on the website sit unused or closed. Staff splits sharply: some named team members (Hailey, Sherry, Haleigh) earn strong loyalty, while office communication often feels dismissive.
Management has cycled through three companies in seven months, and residents report power outages, blocked bathroom access, and overoccupied units contributing to noise and filth. The core issue is not construction but execution: a modern building marketed as luxury that lacks the upkeep and communication to back that claim.
Last verified 2026-08-13
As listed on Google.
As published by the business on its own website; not independently verified.
Staff like Pedro, Alston, La Guantese, and Gazelle earn consistent praise for quick responses, professionalism, and genuine care. One serious complaint alleges discriminatory profiling and undisclosed fees during a tour, suggesting management inconsistency that should not be overlooked.
Residents consistently praise the staff, maintenance turnaround, and clean community atmosphere. The leasing team, particularly Kaili, Heaven, and Kaylee, earns repeated recognition for knowledge and care during tours and move-in. Concerns centre on billing transparency and post-lease management accountability. New management has improved community events and maintenance, but some longer-term residents report responsiveness gaps and unexplained charges that require vigilance each billing cycle.
Tenants report strong personal service from leasing and maintenance staff, with move-in support and same-day work orders standing out. Many praise the quietness and cleanliness of units and common areas. However, a significant minority describe major frustrations: unreliable wifi, vehicle break-ins without adequate response, unresponsive managers, inconsistent or unclear policies, and units not ready on arrival. The gap between these two experiences reflects management inconsistency. Reviewers note rapid staff turnover and a lack of clear communication from the office, particularly regarding billing, wifi downtime compensation, and security incidents. Residents who needed office support found it hard to reach anyone.
Last updated 2026-08-13