Most residents highlight the prime location near Trinity Trail and Zoo, plus the professionalism of staff like Karli, Opal, Lilly, Armando, Daniel, and Jose. The maintenance team earns repeated praise for speed and problem-solving, and many residents renew leases year after year.
A vocal minority reports serious friction at move-out: unexpected carpet replacement charges without documentation, mold discovered after months of occupancy, and billing disputes over pet damage. These complaints cluster around transparency during turnover and facility condition at move-in.
Last verified 2026-08-13
As listed on Google.
As published by the business on its own website; not independently verified.
Two residents who moved out after 2+ years reported relentless appliance failures, a severely understaffed maintenance team, and management that declined to compensate for long-term problems. Security incidents (break-ins, stolen packages, homeless individuals on grounds) went unaddressed despite resident complaints; staff called the situation beyond their control.
Half of recent reviewers praise the prime downtown location, responsive maintenance crew, and clean units. The other half cite no elevator, undisclosed accessibility gaps, loud train noise, limited parking, high prices for few amenities, and billing disputes at move-out that go unresolved.
Most residents praise the leasing team and common spaces, though fire alarm incidents and maintenance lags stand out. Staff members John, Niko, and Josh earn repeated recognition for customer service.
Last updated 2026-08-13