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Broadstone Paragon

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 145 Google reviews · How we rank ›

3.3(145) 54 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise ApartmentsAffordable & Income Restricted Housing
Broadstone Paragon
Services
Luxury High-Rise Apartments, Affordable & Income Restricted Housing
Reviews
145

What we found

Most residents report strong leasing and maintenance teams that respond quickly and communicate well day-to-day. However, the experience unravels on security, where mass car break-ins in the garage happen weekly with no cameras or meaningful patrols, and management has placed eviction notices without warning when payment portals fail. Residents also describe endless broken elevators, a pool closed since May 2025, faulty WiFi bundled into non-negotiable $100/month fees, and wrongful tows that the office refuses to resolve.

The core frustration is that friendly staff cannot fix higher-level decisions: no security investment despite years of complaints, poor lighting and no cameras in garages, forced internet monopoly, and delayed maintenance on structural issues like broken outlets, mold, and sagging floors. Several residents felt abandoned in emergencies and unaware of serious incidents like break-ins or property breaches.

Recent shift: Sentiment has deteriorated sharply over the past 6-8 months. Earlier reviews (4-5 star) from residents living 2-4 years praise community feel and staff. Recent reviews (1-2 star) from past and current residents describe mounting, unresolved security crises, infrastructure failures, and management apathy. One resident noted that issues were manageable for the first 6 months, then escalated significantly.

Praised for
  • responsive and friendly leasing staff
  • quick and skilled maintenance crew
  • well-maintained common areas and amenities
  • safe and welcoming community feel
Watch-outs
  • chronic security failures and car break-ins
  • repeated vehicle towing errors with no support
  • poor communication from management on payment and safety issues
  • forced expensive internet bundled with cable ($100/month)
  • broken amenities and infrastructure failures
unresponsive-officemaintenance-quickfriendly-staffpoor-communicationsecure-parkingunexpected-fees
Best for: Short-term residents working daytime office hours in nearby districts who tolerate connectivity fees and value quick maintenance.
Think twice if: You park a vehicle, work overnight, need reliable WiFi, or plan to stay longer than a year. Security lapses, forced internet fees, and management unresponsiveness on serious issues are documented patterns.

What's working here

  • maintenance team responds and fixes issues quickly
  • leasing office staff consistently helpful and welcoming
  • prime location near West Village, Uptown, and Downtown Dallas

Read this before you tour

  • Staff member Nyana specifically praised for responsiveness
  • Maintenance team described as fastest and most reliable by multiple residents
  • WiFi and cable bundled at approximately $100/month with unreliable service
  • Pool closed since May 2025
  • Car break-ins reported repeatedly over years; no cameras in garage
  • Security guard only present daytime hours; Heartland patrol rarely seen overnight
  • Vehicles towed by JLS Towing; residents report no management support for incorrect tows
  • Elevators frequently out of service for weeks at a time

What residents say

Luxury High-Rise Apartments
Amenities and finishes are praised when maintained, but pool, gym, WiFi, and elevators have been broken or unavailable for months at a time.

Side by side with nearby options

  • Rated 3.3 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 53% of the businesses in this directory.

Why this score

How We Score
Star rating 0
Review volume 94
Review recency 100
Review sentiment 34
Profile completeness 100
Verification 30

The numbers behind the score

5
67
4
15
3
6
2
11
1
46

Contact the property

Address
2403 N Washington Ave, Dallas, TX 75204
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Studio apartments1-bedroom apartments2-bedroom apartments3-bedroom apartmentsTownhomes with attached garages

As published by the business on its own website; not independently verified.

Enquire about Broadstone Paragon

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Questions we get asked

Are there security cameras in the parking garage?
No. Multiple residents report no visible cameras in the garage despite repeated vehicle break-ins. Management has stated they do not plan to add them.
Can I bring my own internet provider?
No. Residents report being forced to use Broadstone's bundled WiFi and cable service at approximately $100/month with no alternative option.
Is the pool available year-round?
No. The pool has been closed since May 2025 and residents report it is not available as a utility despite paying for it.

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Last updated 2026-08-13