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Broadstone Paragon

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 148 Google reviews · How we rank ›

3.3(148) 58 composite score See reviews on Google ✓ Google-verified
LuxuryAffordable HousingGarden Style (1-4 stories)
Broadstone Paragon
Location
Cityplace, Dallas
Services
Luxury, Affordable Housing, Garden Style (1-4 stories)
Reviews
148
Ranking
#570 in Luxury
Best for
Residents seeking urban location and community atmosphere who stay short-term and accept property trade-offs.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

Broadstone Paragon splits sharply between those who value its social programming and staff warmth and those frustrated by systemic failures. Long-term residents and recent arrivals praise Nyana and the leasing team for personal attention, and maintenance responds quickly to requests. Yet security lapses dominate recent criticism: mass garage break-ins, wrongful tows with no accountability, and no cameras despite years of complaints. The pool has sat closed since May 2025, elevators fail for weeks at a time, and units suffer water outages, mold, and sinking floors. Management remains friendly in the office but unresponsive by phone, and the forced WiFi bundle (around $100 monthly) drops during work calls.

The property attracts residents drawn to Uptown proximity and the community vibe, but retention suffers among those who stay past six months and encounter the mounting failures. Newer arrivals often leave positive reviews; those who have weathered multiple billing errors, maintenance delays, and security incidents express deep regret. The leasing staff and maintenance earn consistent praise; the systems above them do not.

Praised for
  • friendly leasing staff and responsive management office
  • quick and capable maintenance
  • strong sense of community and resident engagement
  • well-maintained property grounds and nice location
Watch-outs
  • car break-ins and inadequate security measures
  • wrongful vehicle towing with poor communication
  • chronic maintenance issues (pool closure, elevators, plumbing, AC failures)
  • mandatory WiFi service bundled with cable at high cost and unreliable
responsive-managementpoor-communicationmaintenance-quickmaintenance-slowoverpricedpest-problemsfriendly-staffunresponsive-officemodern-amenities
Best for: Residents seeking urban location and community atmosphere who stay short-term and accept property trade-offs.
Think twice if: Security concerns, vehicle break-ins, and wrongful towing are persistent; budget six-month stays or plan for frequent maintenance headaches.

What Reviewers Like

  • engaging community events and resident social programming
  • personalized leasing process with staff like Nyana
  • same-day or next-day maintenance response
  • premium location near Uptown and Downtown Dallas

What to Know Before You Tour

  • Leasing agent Nyana praised for expedited move-in and personal support
  • Maintenance responds within one business day; known for reliability
  • Pool closed since May 2025
  • Car break-ins reported across multiple review periods with no garage cameras despite repeated requests
  • Vehicles wrongfully towed with limited management accountability; residents directed to JLS Towing
  • WiFi failures during work calls; mandatory bundle with cable at approximately $100 per month
  • Pest control scheduled (advertised as every Tuesday) but slow response to rodent complaints
  • Elevators frequently out of service for weeks

What Stands Out

Luxury
High-rise amenities (pool, gym, locker system) undermined by long closures, broken equipment, and poor oversight.
Garden Style (1-4 stories)
Townhomes praised by long-term residents; community grounds well-maintained but dog park flooding and general maintenance delays reported.
Affordable Housing
Rent affordable relative to Uptown location but hidden fees, mandatory WiFi bundles, and wrongful charges erode value perception.

Compare with Nearby Apartments

  • Rated 3.3 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 62% of the businesses in this directory.

How We Scored It

How We Score
Star rating 0
Review volume 94
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating Breakdown

5
69
4
15
3
6
2
11
1
47

Location & Contact

Address
2403 N Washington Ave, Dallas, TX 75204
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Studio apartments1-bedroom apartments2-bedroom apartments3-bedroom apartmentsTownhomes with attached garages

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

Is the pool open?
No. The pool has been closed since May 2025.
Are there security cameras in the parking garage?
No. Reviewers report no visible cameras despite multiple car break-ins and ongoing requests for surveillance.
What is the WiFi cost?
Approximately $100 per month, bundled with cable service. Reviewers report frequent disconnections during work calls.

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Last updated 2026-09-16