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Broadway Chapter

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 92 Google reviews · How we rank ›

4.7(92) 82 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise ApartmentsAffordable & Income Restricted Housing
Broadway Chapter
Services
Luxury High-Rise Apartments, Affordable & Income Restricted Housing
Reviews
92

What we found

Residents consistently praise the leasing and maintenance teams for responsiveness and personal attention, naming Katie, Megan, Halie, and Izabella repeatedly for their helpfulness during move-in. Units are modern and spacious; the Bricktown location draws people to nearby dining and shops. One early complaint cited a rude leasing agent encounter, but recent reviews over several months show steady five-star feedback, suggesting improved or more consistent staff performance.

Monthly events and community focus stand out as differentiators. Pricing comes up favorably compared to nearby complexes. Maintenance is described as dedicated and easy to reach.

Recent shift: Strong trend of consistently positive five-star reviews from recent months (2 days to 2 months ago) suggests improved staff consistency or selection after one poor experience reported a year ago.

Praised for
  • Staff go above and beyond
  • Quick and friendly leasing process
  • Modern, well-maintained units
  • Prime location with walkable restaurants and bars
  • Strong community events and resident engagement
Watch-outs
  • Occasional rudeness from leasing staff
responsive-managementfriendly-staffclean-groundsmaintenance-quickmodern-amenitiessafe-neighborhood
Best for: Professionals valuing modern amenities, walkable downtown living, and responsive on-site staff.
Think twice if: Staff attitudes can vary; early reviewer reported rude treatment from a leasing agent, though recent feedback suggests more consistent service.

What's working here

  • Named staff known for going above and beyond
  • Quick, stress-free leasing and approval process
  • Modern, spacious units with in-unit washer and dryer
  • Walkable Bricktown location near restaurants and shops

Read this before you tour

  • Named staff repeatedly praised: Katie (assistant manager), Megan, Halie Oum (leasing manager), Izabella
  • Residents note quick maintenance response and accessible leasing team
  • Monthly social events and community-building activities mentioned
  • Move-in process described as smooth, with staff accommodating special requests and unit changes

What residents say

Luxury High-Rise Apartments
Modern appliances, immaculate finishes, first-class amenities, and secure premises praised by residents.
Affordable & Income Restricted Housing
Positioned as more affordable than nearby luxury residences, though luxury-category pricing not explicitly disclosed.

Side by side with nearby options

  • Rated 4.7 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 35% of the businesses in this directory.

Why this score

How We Score
Star rating 69
Review volume 85
Review recency 100
Review sentiment 75
Profile completeness 100
Verification 30

The numbers behind the score

5
85
4
1
3
0
2
1
1
5

Contact the property

Address
401 Hemphill St, Fort Worth, TX 76104
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsLoft-style apartmentsInfinity-edge poolPeloton fitness centerResident lounge and coffee barLibrary

As published by the business on its own website; not independently verified.

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Questions we get asked

How long does the leasing process typically take?
Multiple residents describe approval as quick, with staff answering questions and processing applications promptly. One resident noted moving in within days of approval.
What amenities are included?
Their website lists infinity-edge pool, Peloton fitness center, resident lounge with coffee bar, library, Zoom rooms, bark park, and in-unit washer and dryer in all units. Keyless fob entry is standard.
Are the apartments walkable to shops and restaurants?
Yes; residents mention nearby bars, coffee shops, gyms, and restaurants in the Bricktown location, and note the area is highly walkable.

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Residents consistently praise the maintenance team, particularly Joan and Abraham, for fast repairs and genuine care. Staff like Anna and Katie at the leasing office earn high marks for responsiveness and kindness. The amenities-fitness center, pool, common areas-are regularly noted as clean and well-kept. However, security gaps undermine the luxury appeal. Package theft runs rampant due to an unsecured mail room, parking garage gates frequently malfunction, and maintenance visits sometimes occur without warning, creating safety concerns for solo residents. Management has not addressed these recurring complaints despite repeated reports.

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Moving into The Phoenix feels supported from day one. Residents consistently name staff by name-Kimberlee, Allison, Kimberly, Trey, Aaron, Erin-for genuine attention that makes new arrivals feel at home. Maintenance completes requests within 24 hours during weekdays; grounds stay spotless. The one-block layout feels tight-knit, and downtown views and proximity to restaurants, transit, and freeways draw long-term residents who stay on renewal. Guest parking is tight and towing is a real risk; a few homeless individuals hang around the neighborhood (not a safety issue, but worth knowing). Despite these edges, the staff's authenticity and the property's cleanliness and location outweigh the friction.

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Last updated 2026-08-13