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Broadway Chapter

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 95 Google reviews · How we rank ›

4.7(95) 84 composite score See reviews on Google ✓ Google-verified
Affordable HousingLuxury
Broadway Chapter
Location
Bricktown, Fort Worth
Services
Affordable Housing, Luxury
Reviews
95
Ranking
#16 in Affordable Housing
Best for
Newcomers to Fort Worth seeking community connection and reliable staff support.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

Broadway Chapter residents report exceptional leasing and management teams who handle applications quickly and answer questions thoroughly. Halie Oum, Katie, Izabella, and Megan are consistently named for their patience and willingness to go above and beyond, even through complicated moves.

The community feels intentionally designed for connection: regular events, a resident lounge, and walkable access to Fort Worth's Bricktown dining and entertainment. Units arrive modern and clean, balconies are spacious, and maintenance responds readily. Newcomers to the area particularly value the staff's genuine care and the affordable pricing relative to comparable properties.

Praised for
  • responsive, patient staff (esp. leasing team)
  • smooth, efficient move-in process
  • clean, modern, well-maintained units
  • strong community and social events
  • good location, nearby dining and bars
responsive-managementfriendly-staffclean-groundsmaintenance-quickgreat-valuemodern-amenitiesquiet-community
Best for: Newcomers to Fort Worth seeking community connection and reliable staff support.

What Reviewers Like

  • highly responsive leasing and maintenance staff
  • efficient move-in and approval process
  • community events and intentional resident connection
  • modern finishes and in-unit washer-dryer

What to Know Before You Tour

  • Leasing staff named across reviews: Halie Oum, Katie, Megan, Izabella
  • Maintenance staff named: Santos
  • Amenities: infinity-edge pool, Peloton fitness center, library, Zoom rooms, bark park, keyless fob entry
  • Unit features: spacious balconies, modern appliances, full-size washer-dryer in units
  • Monthly community events and pool parties organized
  • Properties described as secure
  • Pricing noted as more affordable than nearby residences

What Stands Out

Affordable Housing
Reviewers consistently praise pricing as more affordable than comparable nearby properties while offering modern finishes and strong amenities.
Luxury
Modern appliances, infinity-edge pool, Peloton fitness center, and resident amenities (lounge, library, Zoom rooms) appeal to those seeking upscale finishes; no complaints about finish or service quality.

Compare with Nearby Apartments

  • Rated 4.7 against a 3.89 average across the 280 affordable housing businesses listed here.
  • Has more Google reviews than 47% of the businesses in this directory.

How We Scored It

How We Score
Star rating 68
Review volume 86
Review recency 100
Review sentiment 81
Profile completeness 100
Verification 30

Rating Breakdown

5
88
4
1
3
0
2
1
1
5

Location & Contact

Address
401 Hemphill St, Fort Worth, TX 76104

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
10:00-19:00
Wednesday
09:00-18:00
Thursday
10:00-19:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsLoft-style apartmentsInfinity-edge poolPeloton fitness centerResident lounge and coffee barLibrary

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

Can I move in quickly if I apply now?
Reviewers report fast approvals and efficient leasing processes. One resident moved in the same weekend after being approved. The leasing team will work with tight timelines and unit changes if needed.
What amenities are included?
The property includes an infinity-edge pool, Peloton fitness center, resident lounge with coffee bar, library, Zoom rooms, bark park, and in-unit washer-dryer. Keyless fob entry is standard.
Is there anything to do in the area?
Bricktown location offers walkable access to bars, coffee shops, gyms, and restaurants. The complex also organizes monthly community events and pool parties.

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Joan and the maintenance team earn consistent praise for fast, thorough repairs and genuine care. Anna (Assistant Manager) leaves residents feeling heard and supported. Yet serious gaps appear in security: packages vanish from an unsecured mail room, garages and elevators fail, and homeless individuals access hallways while management makes no visible changes despite daily resident complaints. The resort-style pool and fitness center are described as top-notch by some, though others report the gym dusty and dirty. Walls between units feel thin enough that noise carries. Multiple residents cite this luxury positioning as hollow when basic security and infrastructure falter for a year or more.

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Moving into The Phoenix feels supported from day one. Residents consistently name staff by name-Kimberlee, Allison, Kimberly, Trey, Aaron, Erin-for genuine attention that makes new arrivals feel at home. Maintenance completes requests within 24 hours during weekdays; grounds stay spotless. The one-block layout feels tight-knit, and downtown views and proximity to restaurants, transit, and freeways draw long-term residents who stay on renewal. Guest parking is tight and towing is a real risk; a few homeless individuals hang around the neighborhood (not a safety issue, but worth knowing). Despite these edges, the staff's authenticity and the property's cleanliness and location outweigh the friction.

Affordable HousingLuxury

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Last updated 2026-09-16