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Butler Brothers Building

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 231 Google reviews · How we rank ›

3.2(231) 59 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury
Butler Brothers Building
Location
Dallas Downtown Historic District, Dallas
Service
Luxury
Reviews
231
Ranking
#551 in Luxury
Best for
Long-term tenants who value attentive staff and don't mind an older, gritty building aesthetic.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

Staff go out of their way to help: one tenant reports maintenance requests handled within 24 hours, and front-desk employees have checked in on residents through personal loss. The industrial aesthetic and brick walls appeal to those seeking vintage character near downtown.

But the building has serious maintenance gaps. Recent visitors found roaches, homeless people harassing guests at the entrance, and a pool visibly dirtier than the hotel's. Persistent odors of marijuana and sewage, plus trash outside, undercut the loft appeal. Tenants tolerate these issues because Mark and Carmen build genuine relationships; short-term guests see only the problems.

Praised for
  • friendly and attentive staff
  • fast maintenance response
  • vintage loft aesthetic and hardwood floors
  • convenient downtown location
Watch-outs
  • roach infestation
  • homeless activity and safety concerns outside
  • pervasive odors (marijuana, sewage)
  • dirty pool water and trash accumulation
  • inconsistent staff professionalism
responsive-managementmaintenance-quickfriendly-staffoutdated-unitspest-problemsquiet-community
Best for: Long-term tenants who value attentive staff and don't mind an older, gritty building aesthetic.
Think twice if: Cleanliness concerns (roaches, murky pool, trash outside) and street-level safety issues may deter short-stay guests or those sensitive to odors and homeless activity nearby.

What Reviewers Like

  • Staff checks in on residents' wellbeing
  • Maintenance requests resolved within 24 hours
  • Vintage loft character with exposed brick and hardwood
  • Walkable downtown location near transit

What to Know Before You Tour

  • Mark (front-desk staff) praised for personal support and checking on residents
  • Carmen mentioned for leasing guidance
  • Maintenance team repairs issues within 24 hours
  • Building is over 5 years old with industrial exposed piping
  • Two pools on site (one for attached hotel, one for building residents)
  • Valet parking available

What Stands Out

Luxury
Residents praise responsive staff and fast maintenance, but cleanliness issues (roaches, dirty pool, odors, outdoor trash) undermine the luxury expectation.

Compare with Nearby Apartments

  • Rated 3.2 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

How We Scored It

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating Breakdown

5
97
4
25
3
10
2
15
1
84

Location & Contact

Address
500 S Ervay St, Dallas, TX 75201

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-19:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
12:00-17:00

As listed on Google.

Amenities & Property Details

Services listed
1 and 2 bedroom apartment rentalsloft-style flooringfull-sized kitchenswalk-in closetscity views
Published prices
Pet Deposit
$300.00
Non-refundable Pet Fee
$300.00
Monthly Pet Rent per pet
$10

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

How fast do maintenance requests get handled?
Usually within 24 hours, according to recent residents.
Are pets allowed?
Yes. Pet deposit is $300, non-refundable pet fee is $300, and monthly pet rent is $10 per pet, per their website.
Does the building have parking?
Yes, valet parking is available.

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Luxury

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Last updated 2026-09-16