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Butler Brothers Building

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 196 Google reviews · How we rank ›

2.9(196) 54 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise Apartments
Butler Brothers Building
Service
Luxury High-Rise Apartments
Reviews
196

What we found

Staff warmth masks deeper operational failures. Marc and the leasing team earn consistent praise for responsiveness and helpfulness. However, the building's execution falls short: air conditioning breaks down mid-stay with dismissive staff responses, cockroaches appear during stays with hosts denying infestations, and early-morning gym noise wakes guests. Cleanliness varies dramatically by unit, with mold, dust, and lingering odors reported. The downtown location attracts homeless encampments around the building, and the valet-only parking option costs $20-25 nightly. Repeated photos do not match real unit conditions, and management communication turns hostile when complaints surface.

The luxury positioning crumbles under daily friction. Elevators malfunction frequently, the ID card system glitches, and parking garage design damages lowered vehicles. Residents and short-term guests describe a disconnect between the marketed five-star amenities (pool, game room, movie room) and their actual state (cold pool, broken DVD player, non-functional equipment). One guest's family discovered multiple cockroaches during a funeral visit and received a defensive response rather than accountability.

Praised for
  • friendly, helpful staff (Marc, Jesse team noted)
  • open floor plan and city views
  • downtown location near activities
  • attractive common areas and decor
Watch-outs
  • air conditioning failures and poor temperature control
  • pest infestation (cockroaches) and unresolved claims
  • noisy neighbors and loud gym music at early hours
  • poor cleanliness (dust, stains, mold, odors)
  • safety concerns and homeless people outside building
  • unresponsive management and hostile communication
  • malfunctioning elevators and poor access systems
  • expensive valet-only parking with vehicle damage risks
  • misleading listings and photos not matching units
unresponsive-officemaintenance-slownoisy-neighborsoutdated-unitsfriendly-staffpest-problemsoverpriced
Think twice if: Families with children, anyone prioritizing cleanliness or safety. Expect pest issues, noisy early-morning gym, and unresponsive management if problems arise.

What's working here

  • Friendly, responsive leasing staff
  • Downtown Dallas location near activities and restaurants
  • Loft-style interiors and city views

Read this before you tour

  • Marc and leasing team praised for accommodation and responsiveness
  • Air conditioning commonly fails and staff deny responsibility
  • Cockroach complaints dismissed by management despite multiple sightings
  • Gym classes start at 7am with loud music (conflicts with advertised 8am start)
  • Valet parking $20-25 nightly; parking garage rebar hazards damage lowered vehicles
  • ID entry system frequently glitches
  • Early reviews mention Jesse and concrete driveway work (may be unrelated service)
  • Pink mold found in shower

What residents say

Luxury High-Rise Apartments
Staff professionalism contrasts sharply with building maintenance lapses, unresolved pest problems, and poor unit condition versus marketing promises.

Side by side with nearby options

  • Rated 2.9 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 66% of the businesses in this directory.

Why this score

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 27
Profile completeness 100
Verification 30

The numbers behind the score

5
66
4
23
3
9
2
15
1
83

Contact the property

Address
500 S Ervay St, Dallas, TX 75201
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-19:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
12:00-17:00

As listed on Google.

In their own words

Services listed
1 and 2 bedroom apartment rentalsloft-style flooringfull-sized kitchenswalk-in closetscity views
Published prices
Pet Deposit
$300.00
Non-refundable Pet Fee
$300.00
Monthly Pet Rent per pet
$10

As published by the business on its own website; not independently verified.

Enquire about Butler Brothers Building

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Questions we get asked

What are the parking options?
Valet parking is the only available option, costing $20-25 per night. The garage has steep corners and rebar hazards that can damage lowered vehicles.
Are there pet-related fees?
Yes: $300 pet deposit, $300 non-refundable pet fee, and $10 monthly pet rent per pet (per their website).
What time do gym classes start?
Reviews report gym classes begin at 7am on weekends, though staff initially claimed 8am. Early-morning music and noise are common complaints.

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Last updated 2026-08-13