
The Mason Apartment Homes
Divided sharply between five-star experiences with individual staff members and overwhelming one-star reports of a declining property. Residents describe systematic problems: mold and roaches that persist despite complaints, water leaks left unfixed for months, slow repairs (some taking 60+ days), office phones unanswered, billing errors unresolved, and structural issues ignored. A few residents praise maintenance workers Tim and manager Marissa for responsiveness, but these bright spots are vastly outnumbered by complaints of neglect, poor communication, and management indifference to resident concerns.

