The Mason faces sharp divides: a handful of residents praise responsive maintenance staff and improving management under Marissa, but the majority encounter unaddressed pest infestations, structural problems, inconsistent repairs, and poor communication from the office. Billing disputes, move-in delays, and management staff turnover create friction that overshadows the lower-priced rental options available.
Recent shift: Around 9-10 months ago, Marissa's arrival as manager prompted praise for communication and maintenance improvements from at least three reviewers. However, complaints about fees, billing errors, and office accessibility continued even under her tenure, and earlier reviews (a year ago) document mass communication failures and move-in chaos suggesting systemic issues that rotate staff changes have not fully resolved.
Last verified 2026-08-13
As listed on Google.
As published by the business on its own website; not independently verified.
Staff enthusiasm and clean grounds draw praise, but application processing fails repeatedly and residents report ignored maintenance requests lasting months. Long-term tenants describe aging buildings, surprise fees, and security issues that undercut the affordable-housing appeal.
Front desk staff like Melanie and Tony earn consistent praise for friendliness and going the extra mile during leasing and problem-solving. However, reviewers report persistent pest issues, slow maintenance response from an undersized team, and complaints that urgent repairs like shower damage go unfixed for months.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Last updated 2026-08-13