Core details are sourced from this business's Google Business Profile (checked 2026-09-16).
Staff like April, Celeste, and Levin earn consistent praise for professionalism and follow-through on maintenance requests. Residents report sink repairs completed next day and consistently positive leasing experiences with welcome gestures.
The core frustration centers on parking chaos: inconsistent enforcement of permit rules, vehicles hit repeatedly, and unclear policies. Residents also report roach infestations with slow management response, laundry room breakdowns, and disputed fees at move-out. The gap between office friendliness and operational accountability is the defining tension.
Last verified 2026-09-16
As listed on Google.
Residents report strong front-desk service and quick maintenance responses, with Valerie and Cam particularly praised for making people feel at home. However, lingering complaints about broken parts going unrepaired, unexpected post-move charges, and recent management friction cloud the experience for longer-term residents.
Recent staff changes have improved resident satisfaction markedly. Newer reviews highlight attentive management, helpful front-office staff (Sonia, Adriana, Claudia), and a quiet neighborhood with reasonable rates. However, significant concerns persist: multiple residents report rat, roach, and bed bug infestations; parking remains disorganized; and some units appear decades old. The divided rating pattern (53% five-star, 33% one/two-star) reflects these two distinct experiences.
Many residents value the grounds, amenities, and standout staff like Kimberly, Nate, Andreina, and Celenia, with some reporting 2-8 years of loyalty. However, management turnover, unreliable security gates (operational roughly 2 months in 24), slow maintenance backlogs, chronic phone/email delays, and escalating theft have frustrated others, particularly in the past year, leaving the community divided between those experiencing good service and those encountering a struggling operation. The business accepts Housing Choice Vouchers and markets pet-friendly units with a $400 non-refundable fee and $25 monthly pet rent. While some tenants praise the atmosphere, newer complaints center on Greystar management accountability, security presence gaps, and an office that is difficult to reach despite being open 7 days.
Last updated 2026-09-16