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Chase Crossing Apartments

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 36 Google reviews · How we rank ›

3.4(36) 54 composite score See reviews on Google ✓ Google-verified
Luxury
Chase Crossing Apartments
Location
North Dallas, Dallas
Service
Luxury
Reviews
36
Ranking
#674 in Luxury
Best for
Budget-conscious renters prioritizing a quiet neighborhood over modern finishes or frequent maintenance.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

Recent staff changes have improved resident satisfaction markedly. Newer reviews highlight attentive management, helpful front-office staff (Sonia, Adriana, Claudia), and a quiet neighborhood with reasonable rates. However, significant concerns persist: multiple residents report rat, roach, and bed bug infestations; parking remains disorganized; and some units appear decades old. The divided rating pattern (53% five-star, 33% one/two-star) reflects these two distinct experiences.

Recent shift: Management change in recent months (within last 4 weeks of most recent reviews) has driven marked improvement in resident satisfaction and responsiveness, though pest and maintenance issues remain unresolved.

Praised for
  • responsive management after recent staff changes
  • friendly and professional leasing agents
  • quiet, safe community
  • reasonable rent prices
Watch-outs
  • pest infestations (rats, roaches, bed bugs)
  • poor maintenance and delayed repairs
  • parking issues and abandoned vehicles
  • outdated units and misleading website photos
responsive-managementquiet-communitymaintenance-slowpest-problemsfriendly-staffoutdated-units
Best for: Budget-conscious renters prioritizing a quiet neighborhood over modern finishes or frequent maintenance.
Think twice if: Pest infestations and maintenance delays are reported frequently; confirm unit condition and pest history before signing.

What Reviewers Like

  • improved management responsiveness
  • affordably priced rent
  • quiet, low-crime setting
  • attentive leasing staff

What to Know Before You Tour

  • Manager Claudia (bilingual, described as helpful)
  • Front-office staff Sonia and Adriana (consistently praised for responsiveness)
  • Leasing agent Georgia (multiple residents praised her professionalism and warm approach)
  • Leasing agent Jaisler (noted for clearing tenant doubts)
  • Pest complaints include rats, roaches, bed bugs reported inside units
  • Parking problems include months-old abandoned vehicles
  • Laundry room and gate improvements mentioned but inconsistent upkeep

Compare with Nearby Apartments

  • Rated 3.4 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 26% of the businesses in this directory.

How We Scored It

How We Score
Star rating 5
Review volume 68
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating Breakdown

5
19
4
1
3
4
2
1
1
11

Location & Contact

Address
10931 Stone Canyon Rd, Dallas, TX 75230
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

Amenities & Property Details

Services listed
Apartment rentals

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

Has management changed recently?
Yes. Residents note a manager change within recent months. New staff members including Manager Claudia, Sonia, and Adriana are frequently praised for improved responsiveness and helpfulness.
Is the complex quiet?
Multiple residents describe it as very quiet with no crime issues. It is described as a small community.
What are common complaints?
Pest infestations (rats, roaches, bed bugs reported inside units), parking disorganization with abandoned vehicles, and slow maintenance response are recurring issues.

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Last updated 2026-09-16