Most recent reviewers praise the location, cleanliness, and leasing staff expertise, especially Quay and Karen's application support. A significant one-star review details chronic maintenance failures: incomplete repairs, problems recurring within days, and new damage caused during fixes, with management deflecting blame to the building's age rather than addressing systemic issues.
Recent shift: Sharp contrast between recent 5-star leasing and location reviews versus one detailed 2-month-old complaint about chronic maintenance issues; new management team mentioned in early reviews may signal change, but maintenance pattern concern persists in that 1-star account.
Last verified 2026-08-13
As listed on Google.
As published by the business on its own website; not independently verified.
Residents love the location, unit quality, and maintenance team's quick response to apartment issues. However, chronic elevator failures, weak building security, and a dysfunctional mailroom undermine the luxury positioning, with management prioritizing cosmetic updates over critical repairs.
Strong maintenance staff (Peter, Edward, Stephanie) earn consistent praise for fast, professional work and smooth move-ins. However, serious structural and operational issues persist: broken security gates enable theft, elevators fail regularly, poor insulation creates noise and pest entry, and unresponsive management ignores complaints despite three-month notice requirements and unexpected fees.
Tour and move-in staff like Michael, Aurelio, and Tiffany earn consistent praise for warmth and professionalism, and the Uptown location is described as prime. Behind the leasing desk, the experience fractures: elevators malfunction for weeks at a time, AC breaks are unresolved for 40+ days, mold concerns are dismissed, and management becomes unreachable once a lease is signed. Recent cases show locked residents, police calls, and wrongly withheld security deposits. Staff turnover and inconsistent accountability leave those who need help unable to reach anyone by phone or in person. Brayan and Michael emerged as exceptions who tried to help, but they could not offset systemic gaps in maintenance scheduling, elevator upkeep, communication protocols, and leadership follow-through. One resident documented over a year of repeated failures: floods, electrical outages, broken appliances, and a missing window in a unit offered as move-in ready. The building's image polished for tours collapses once occupancy begins.
Last updated 2026-08-13