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MAA Katy Trail

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 206 Google reviews · How we rank ›

4.0(206) 68 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury
MAA Katy Trail
Location
Oak Lawn, Dallas
Service
Luxury
Reviews
206
Ranking
#312 in Luxury
Best for
Professionals who value walkable urban location and are not in upper floors of a building with aging elevator infrastructure.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-04.

Our Review

Residents praise the maintenance team (Peter, Angel, Oscar) for quick and thorough service, and appreciate the West Village location near bars and restaurants. Leasing staff like Stephanie and Fitzgerald earn consistent kudos for professionalism. However, a severe ongoing elevator failure dating back to June 2025 has dominated recent complaints, leaving residents on upper floors to walk multiple flights daily despite premium rent. Management communication about repairs remains vague, and stairwell doors, security gaps, and missing package issues have compounded frustration with the office.

Recent shift: Major negative shift over the past month as elevator failures have triggered a wave of low-star reviews; previously the property had solid ratings, but ongoing infrastructure crisis is eroding reputation among upper-floor residents.

Praised for
  • maintenance team responsive and skilled
  • friendly, professional leasing staff
  • clean, well-maintained units
  • excellent location and walkability
  • nice pool and gym amenities
Watch-outs
  • elevators out of service for extended periods
  • poor communication from management
  • missing or lost packages
  • stairwell access and security issues
  • rent increases without infrastructure investment
responsive-managementmaintenance-quickfriendly-staffclean-groundsmodern-amenitiesunresponsive-officemaintenance-slow
Best for: Professionals who value walkable urban location and are not in upper floors of a building with aging elevator infrastructure.
Think twice if: Upper-floor residents or those requiring frequent package delivery should inquire about current elevator status and package handling before signing, given months-long outages and missing mail.

What Reviewers Like

  • maintenance team handles service requests quickly and professionally
  • walkable West Village location near dining and shops
  • spacious units with good storage
  • modern gym and pool amenities

What to Know Before You Tour

  • Peter, Angel, Oscar, and Fitzgerald named as maintenance and leasing staff praised for responsiveness
  • Main elevator down since June 20, 2025, with freight elevator also failing
  • Stairwell door handles broken, creating safety issues
  • Missing/lost packages from front office
  • Leasing office online floor plans showed balconies not present in actual units
  • Fire alarms trigger frequently
  • 8% rent increase without priority on elevator repairs

What Stands Out

Luxury
Premium rent feels unsupported when core building systems like elevators fail for months without timely repair or clear communication.

Compare with Nearby Apartments

  • Rated 4 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 75% of the businesses in this directory.

How We Scored It

How We Score
Star rating 32
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating Breakdown

5
136
4
11
3
10
2
16
1
33

Location & Contact

Address
3223 Lemmon Ave, Dallas, TX 75204
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
resort-style pool24-hour fitness centersmart home technologymodern kitchensbicycle storageEV charging stationsAT&T Fiberbusiness center
Published prices
studio apartment
starting at $1,790
1-bedroom apartment
starting at $2,045
2-bedroom apartment
starting at $2,720
rent overall range
$1,790 - $7,435
application fee
$85 per applicant
application deposit
$150 - $250 per application

As published by the business on its own website; not independently verified.

Enquire about MAA Katy Trail

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Frequently Asked Questions

What is the pet policy?
Pets are welcome. One pet costs $500 upfront and $20/month rent; two pets cost $900 upfront and $40/month rent.
Does the building have wheelchair or mobility access?
The building has elevator issues (both out at times) and stairwell doors that have been reported broken, making access difficult for residents with mobility needs.

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Last updated 2026-09-16