Residents love the location, unit quality, and maintenance team's quick response to apartment issues. However, chronic elevator failures, weak building security, and a dysfunctional mailroom undermine the luxury positioning, with management prioritizing cosmetic updates over critical repairs.
Last verified 2026-08-13
As listed on Google.
As published by the business on its own website; not independently verified.
Long-term residents and first-time visitors consistently praise the staff's warmth and attentiveness, naming Luke, Wes, Jessica, Byron, and Juan as standouts who go beyond typical service. The location in West Village puts everything from restaurants to shopping within walking distance, and maintenance requests get handled fast.
Most recent reviewers praise the location, cleanliness, and leasing staff expertise, especially Quay and Karen's application support. A significant one-star review details chronic maintenance failures: incomplete repairs, problems recurring within days, and new damage caused during fixes, with management deflecting blame to the building's age rather than addressing systemic issues.
Strong maintenance staff (Peter, Edward, Stephanie) earn consistent praise for fast, professional work and smooth move-ins. However, serious structural and operational issues persist: broken security gates enable theft, elevators fail regularly, poor insulation creates noise and pest entry, and unresponsive management ignores complaints despite three-month notice requirements and unexpected fees.
Last updated 2026-08-13