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Cirque Residences

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 472 Google reviews · How we rank ›

4.5(472) 76 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Apartments
Cirque Residences
Service
Luxury High-Rise Apartments
Reviews
472

What we found

Leasing tours leave strong first impressions, especially through staff like Kamaria Hancock and Laura, who handle applications smoothly and display genuine care. The property itself offers large units, stylish finishes, and a heated rooftop pool that attracted many residents.

However, operational problems undercut the experience: elevators malfunction routinely, maintenance backlog stretches weeks, gates remain broken for months enabling car thefts, and mold issues were ignored rather than fixed. One long-term resident noted management became unresponsive under recent leadership, though frontline concierge and maintenance crews earn consistent praise.

Praised for
  • Leasing staff professionalism and warmth
  • Spacious, well-designed floor plans
  • Rooftop pool and amenities
  • Maintenance responsiveness
Watch-outs
  • Chronic elevator breakdowns and long wait times
  • Management conflicts and poor oversight
  • Mold and water damage issues
  • Security problems and vehicle break-ins
  • Parking gate failures
friendly-staffresponsive-managementunresponsive-officemaintenance-slowoutdated-unitsmodern-amenities
Best for: Renters prioritizing tour experience and unit design over building infrastructure reliability.
Think twice if: Chronic elevator downtime, security gate failures leading to break-ins, and slow response to mold and water damage are documented complaints.

What's working here

  • Professional, attentive leasing team
  • Spacious modern floor plans
  • Rooftop heated pool and bar service

Read this before you tour

  • Leasing staff Kamaria Hancock, Laura, Nallely, Lianna, Nayeli praised for responsiveness and knowledge
  • Manager Chuck Moon mentioned negatively in reviews regarding oversight and ESA letter approvals
  • Elevators routinely non-functional; average morning/evening wait times reported up to 20 minutes
  • Rooftop pool described as unattended due to lack of sun coverage on east side; dog park odor reported as nuisance
  • Mold present in units and hallways; water leaks soaked resident clothing and belongings with no compensation offered
  • Parking garage gates broken frequently, enabling multiple vehicle break-ins
  • Coffee machine previously free; now charged after 15 cups
  • Move-in delays of 2 weeks without prior notice reported

What residents say

Luxury High-Rise Apartments
Leasing team and floor plans impress; building systems and management consistency disappoint.

Side by side with nearby options

  • Rated 4.5 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

Why this score

How We Score
Star rating 65
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

The numbers behind the score

5
393
4
15
3
6
2
16
1
42

Contact the property

Address
2500 N Houston St, Dallas, TX 75219
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Luxury apartmentsFitness clubhousePrivate loungesRooftop heated infinity edge poolPoolside bar serviceConciergeValetPet-friendly community

As published by the business on its own website; not independently verified.

Enquire about Cirque Residences

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Questions we get asked

What do reviewers say about the leasing process?
Multiple recent reviewers praise staff like Kamaria Hancock and Laura for professionalism, knowledge, and making tours comfortable and unhurried. One four-year resident renewed specifically because a leasing agent provided exceptional support.
What maintenance issues have residents reported?
Elevators malfunction chronically with wait times up to 20 minutes; parking gates fail frequently enabling break-ins; mold appeared in units and common areas; water leaks damaged personal belongings with no reimbursement offered.
Are there known problems with amenities?
The rooftop pool lacks sun coverage and sits near a dog park whose odor carries over; the gym is rated as subpar compared to other high-rises; coffee service is now charged instead of free; visitor parking is limited.

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Last updated 2026-08-13