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Cirque Residences

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 475 Google reviews · How we rank ›

4.5(475) 76 composite score See reviews on Google ✓ Google-verified
Luxury
Cirque Residences
Location
Oak Lawn, Dallas
Service
Luxury
Reviews
475
Ranking
#107 in Luxury
Best for
Professionals seeking upscale floor plans and excellent leasing support who prioritize move-in experience.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

The leasing team, particularly Kamaria Hancock, earns consistent five-star praise for professionalism, responsiveness, and genuine care through the move-in process. Residents and prospects highlight the building's layout, finishes, and valet concierge as strong points.

Yet long-term residents report a sharp divide. Management (Chuck Moon named repeatedly) ignores maintenance requests for weeks, has mishandled mold and water damage, left gates broken and elevators out of service repeatedly, and applies ESA approval rules inconsistently. One resident endured black mold for two months without remedy. Multiple mention management's laziness and lack of follow-up, contrasting sharply with leasing staff warmth.

Praised for
  • Leasing staff exceptional (KK/Kamaria, Laura, Lianna)
  • Responsive concierge and valet service
  • Unit floor plans and finishes
  • Quick maintenance response
Watch-outs
  • Management unresponsive and dismissive (Chuck Moon, Chuck, Nalelly)
  • Mold and water damage
  • Elevator breakdowns frequent
  • Amenity shortfalls (gym, pool neglect, charging for coffee)
responsive-managementmaintenance-slowfriendly-staffunresponsive-office
Best for: Professionals seeking upscale floor plans and excellent leasing support who prioritize move-in experience.
Think twice if: Long-term renters concerned about maintenance responsiveness and management accountability should investigate elevator reliability and current mold/water issue history.

What Reviewers Like

  • Leasing staff professionalism and responsiveness
  • Premium floor plans and unit finishes
  • Rooftop infinity pool and poolside bar
  • Concierge and valet service

What to Know Before You Tour

  • Leasing agent Kamaria Hancock (KK) repeatedly named for professionalism and care
  • Manager Chuck Moon named in multiple negative reviews for unresponsiveness and inconsistent ESA policy
  • Leasing agents Lianna, Nalelly, and Laura also praised
  • Black mold in units left unaddressed for two months
  • Elevators frequently out of service (10+ minute waits noted)
  • Gates broken repeatedly; residents report break-ins
  • Water leaks soaked resident's entire closet and wardrobe
  • Coffee amenity switched to paid service

What Stands Out

Luxury
Leasing and concierge deliver white-glove service; property maintenance and management severely lag behind luxury standards.

Compare with Nearby Apartments

  • Rated 4.5 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

How We Scored It

How We Score
Star rating 64
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating Breakdown

5
395
4
15
3
6
2
16
1
43

Location & Contact

Address
2500 N Houston St, Dallas, TX 75219
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Luxury apartmentsFitness clubhousePrivate loungesRooftop heated infinity edge poolPoolside bar serviceConciergeValetPet-friendly community

As published by the business on its own website; not independently verified.

Enquire about Cirque Residences

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Frequently Asked Questions

Does Cirque offer pet accommodations?
Yes, the business lists itself as a pet-friendly community and offers a dog park. However, residents note the rooftop patio and unattended pool area share proximity with the dog park, creating odor issues.
What happens if an elevator breaks down?
Multiple residents report elevator outages lasting days or longer, with waits exceeding 10 minutes when operational. The building has experienced recurring elevator issues.
How quickly does maintenance respond?
One resident noted quick response for most issues, but significant problems like mold, water damage, and broken gates have dragged on for weeks or months without resolution.

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Last updated 2026-09-16