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Cortland on McKinney

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 145 Google reviews · How we rank ›

4.4(145) 72 composite score See reviews on Google ✓ Google-verified Publishes prices
LuxuryAffordable Housing
Cortland on McKinney
Location
Oak Lawn, Dallas
Services
Luxury, Affordable Housing
Reviews
145
Ranking
#176 in Luxury
Best for
professionals seeking Uptown living who value attentive staff and don't mind maintenance inconsistency

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

Most residents praise the spacious layouts, Dallas skyline views, and exceptional personal attention from the leasing and concierge teams-Morgan, Edward, and valet staff like Ernesto and Sammy earn repeated mentions for genuine care. However, recent complaints reveal cracks: package handling is chaotic and slow, building lighting has burned out with no repairs, elevators frequently break down, and management has grown inconsistent about enforcing rules and fixing unit issues since Cortland took over.

The tension is real. Residents paying nearly $4,000 monthly feel the luxury appeal is slipping, and some report dismissive treatment during tours. Strengths remain the teams and location, but upkeep is trailing the premium rent asked.

Praised for
  • staff goes above and beyond
  • spacious units with great views
  • well-maintained building and grounds
  • responsive management and maintenance
  • premium location in Uptown
Watch-outs
  • package receiving disorganized and unreliable
  • building maintenance deteriorating since ownership change
  • inconsistent service at front desk and valet
  • parking enforcement and security issues
  • rent increases despite declining upkeep
responsive-managementmaintenance-slowfriendly-staffmodern-amenitiesoutdated-unitsunexpected-feesoverpriced
Best for: professionals seeking Uptown living who value attentive staff and don't mind maintenance inconsistency
Think twice if: building maintenance and common areas have declined since ownership transition; package services are unreliable; rent increases despite service gaps

What Reviewers Like

  • staff known by name for going extra mile
  • spacious floor plans with downtown views
  • prime Uptown location near cultural venues
  • low pet fees relative to market

What to Know Before You Tour

  • Leasing agents Morgan and Edward repeatedly praised for personal attention and responsiveness
  • Concierge and valet team named (Ernesto, Jose, Sammy, Victor, Lydia) as core to resident experience
  • Package receiving service disorganized, items frequently misplaced or delivered damaged
  • Building lighting feature burned out since March with no repair timeline
  • Elevators frequently broken and require renovation
  • Valet and concierge service inconsistent at guest arrival; some tour groups report unprepared staff and dismissive attitudes

What Stands Out

Luxury
spacious units and views praised, but building maintenance lapses and rent increases without matching upkeep dampen the luxury feel
pet-friendly
bark park and grooming station appreciated; pet fees reasonable ($25/month, $500 upfront) but not explicitly praised in reviews

Compare with Nearby Apartments

  • Rated 4.4 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 60% of the businesses in this directory.

How We Scored It

How We Score
Star rating 55
Review volume 94
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating Breakdown

5
111
4
11
3
4
2
2
1
17

Location & Contact

Address
1900 McKinney Ave, Dallas, TX 75201
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsHigh-rise apartmentsPet-friendly housingBark parkDog grooming stationFloor-to-ceiling windowsHardwood floors
Published prices
1 Bedroom
from $2,971 including fees
2 Bedroom
from $3,625 including fees
Monthly Pet Charge, per pet
$25
Pet Fee, per pet
$500

Credentials claimed:2025 Kingsley Excellence Award, 2026 Kingsley Excellence Award, 2025 Reputation 800 Award, 2026 Reputation 800 Award

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

What is the pet policy?
Monthly pet charge is $25 per pet; pet fee upfront is $500 per pet. The community offers a bark park and dog grooming station.
Is there valet parking?
Yes, valet service is available. However, recent reviews note inconsistency in responsiveness at arrival.
What are the lease terms and locations nearby?
One-bedroom starts from $2,971 and two-bedroom from $3,625 (fees included). Units are in Uptown, walking distance to Klyde Warren Park, the Dallas Arts District, and the M-Line Trolley.

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Last updated 2026-09-16