
Cortland on McKinney
Most residents praise the spacious layouts, Dallas skyline views, and exceptional personal attention from the leasing and concierge teams-Morgan, Edward, and valet staff like Ernesto and Sammy earn repeated mentions for genuine care. However, recent complaints reveal cracks: package handling is chaotic and slow, building lighting has burned out with no repairs, elevators frequently break down, and management has grown inconsistent about enforcing rules and fixing unit issues since Cortland took over. The tension is real. Residents paying nearly $4,000 monthly feel the luxury appeal is slipping, and some report dismissive treatment during tours. Strengths remain the teams and location, but upkeep is trailing the premium rent asked.

