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Dallas Urby

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 214 Google reviews · How we rank ›

4.6(214) 77 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise ApartmentsAffordable & Income Restricted Housing
Dallas Urby
Services
Luxury High-Rise Apartments, Affordable & Income Restricted Housing
Reviews
214

What we found

Urby delivers a compelling social experience and attentive front desk service in a beautifully designed, walkable location, earning strong loyalty from residents who value the gym, events, and Meteor Cafe. However, building systems are failing: HVAC breakdowns persist for months, water damage and potential mold are spreading across units, and management struggles to respond transparently when crises occur.

Named staff members Kennedy and Jaz earn specific praise for going above and beyond. Maintenance technician Joe was noted for quick, clean work. Yet residents report feeling dismissed when raising structural concerns, encountering AI phone systems, and facing unresolved billing errors on security deposits. The building's newness has not prevented systematic infrastructure problems.

Recent shift: Building systems problems and billing disputes dominate the most recent months of reviews (past 4 weeks); earlier reviews (2-3 months ago) focused more on community and staff quality. This suggests deteriorating infrastructure or maintenance practices rather than isolated incidents.

Praised for
  • friendly, attentive front desk staff
  • strong community events and social atmosphere
  • amenities (gym, yoga, Meteor Cafe)
  • walkable Design District location
  • beautiful design and views
Watch-outs
  • HVAC and air conditioning failures
  • water damage, mold, and moisture issues
  • security breaches (car break-ins)
  • poor management communication
  • security deposit and billing disputes
responsive-managementpoor-communicationmaintenance-slowmodern-amenitiesfriendly-staffunresponsive-office
Best for: Young professionals and couples seeking social community and walkable urban living, not currently looking for maintenance-free reliability.
Think twice if: You depend on reliable HVAC, have air quality sensitivities, or need quick resolution to mechanical or billing issues. Building has had ongoing water damage and mold complaints.

What's working here

  • Attentive, named front desk staff (Kennedy, Jaz, Shahzad)
  • Active resident events and community building
  • Prime Design District walkability and dining access
  • On-site Meteor Cafe and full amenities suite

Read this before you tour

  • Front desk staff members Kennedy and Jaz praised for attentiveness and follow-through
  • Maintenance technician Joe noted for speed and cleanliness
  • HVAC trucks regularly visible for ongoing repairs
  • Water mitigation equipment (air movers, dehumidifiers) deployed in Building 2 with noise complaint
  • Meteor Cafe located directly in building
  • Shahzad and Ben from concierge also named as consistent
  • Fitness classes offered with gym membership
  • Three-year resident noted leasing instability at start but stabilization over time

What residents say

Luxury High-Rise Apartments
Beautiful design, walkable location, and strong community events attract and retain residents, but chronic HVAC failures, water damage, and management communication gaps undermine the luxury expectation.
Affordable & Income Restricted Housing
No evidence in reviews that this building serves income-restricted or affordable housing; categorization appears misaligned with resident profiles and pricing tier mentioned in website services.

Side by side with nearby options

  • Rated 4.6 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 71% of the businesses in this directory.

Why this score

How We Score
Star rating 69
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
190
4
2
3
2
2
4
1
16

Contact the property

Address
1930 Hi Line Dr, Dallas, TX 75207
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-17:00
Tuesday
10:00-19:00
Wednesday
10:00-18:00
Thursday
10:00-19:00
Friday
10:00-18:00
Saturday
10:00-18:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
27-story luxury apartmentsStudiosOne-bedroom apartmentsTwo-bedroom apartmentsFurnished apartmentsPool and courtyardGym and yoga studioWork-from-home spaces

As published by the business on its own website; not independently verified.

Enquire about Dallas Urby

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to Dallas Urby. We only share your details with providers relevant to your request.

Questions we get asked

Does Urby have furnished apartments?
Yes, their website lists furnished apartments as one of their offerings.
What happens if I have an HVAC or maintenance problem?
Technician Joe has been praised for quick, clean work. However, multiple residents report persistent HVAC failures lasting months, with slow resolution. Response times appear inconsistent.
Can I reach management by phone?
One recent reviewer reported reaching an AI robot instead of a live person, making phone contact unpredictable.

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Luke, Diego, Drew, and Gerald handle maintenance with speed and care; residents name them repeatedly and highlight two-hour response times. The complex sits peacefully near Katy Trail despite its downtown core location, with leasing staff (Callie, Nakeisha, Meng, Keisha) praised for genuine engagement. Some struggle with keycard-heavy building access and delivery logistics, while a few report months of air conditioning troubles before repair. Move-in apartments arrive spotless. Amenities span resort pools, spin rooms, rooftop lounges, and pet parks across named towers (Ewing, Perot, Katy Podium, and others). Long-term residents stay; one has lived seven years. Pricing climbs from studio $1,346/month (Ewing Tower) to two-bedroom $2,883/month (Bush Tower). Early satisfaction appears genuine, though building systems need attention.

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Last updated 2026-08-13