Estelle Village Apartments

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 197 Google reviews · How we rank ›

2.9(197) 54 composite score See reviews on Google ✓ Google-verified

Senior & 55+ LivingAffordable & Income Restricted Housing

Services: Senior & 55+ Living, Affordable & Income Restricted Housing
Reviews: 197

What we found

Estelle Village Apartments operates as affordable senior housing in Dallas but struggles with persistent crime, safety concerns, and property neglect. Reviewers report shootings, break-ins, and drug activity occurring regularly; staff communication is often dismissive, and maintenance issues including black mold remain unaddressed. A small number of longer residents credit flexible rent policies during hardship, though most reviews recommend avoiding the property entirely.

Praised for

flexible rent arrangements for hardship
long-term residents report stability
community improvement efforts underway

Watch-outs

crime and violence frequent
unsafe conditions for children and elderly
poor maintenance and black mold
disrespectful and unprofessional staff
security ineffective
trash and deteriorating grounds

maintenance-slowpoor-communicationunresponsive-officenoisy-neighborspest-problems

Think twice if: Avoid if safety, property condition, or responsive management are priorities; reviews report frequent violence and slow maintenance response.

What's working here

flexible rent payment during hardship
community GED programs
accepts applicants via online waiting list

Read this before you tour

Building maintenance issues include black mold in units and holes cut through kitchen floors
staff reported as dismissive and unprofessional in phone and in-person interactions
no on-site emergency maintenance
security presence inconsistent despite 24/7 patrols claimed
on-site GED programs mentioned
rent can be worked off by residents through cleaning during hardship

What residents say

Senior & 55+ Living: Reviewers cite unsafe conditions for elderly residents; one stated shootings and crime make it unsuitable for seniors.
Affordable & Income Restricted Housing: Flexible rent policies during hardship praised, but persistent crime, poor maintenance, and unresponsive management deter residents despite affordability.

Side by side with nearby options

Rated 2.9 against a 4.02 average across the 61 senior & 55+ living businesses listed here.
Has more Google reviews than 66% of the businesses in this directory.

Why this score

How We Score

Star rating 0

Review volume 100

Review recency 100

Review sentiment 29

Profile completeness 100

Verification 30

The numbers behind the score

Contact the property

Phone: +1214-376-4383
Website: https://www.liveestellevillage.com/
Address: 5969 Highland Village Dr, Dallas, TX 75241
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday: 08:00-17:00
Tuesday: 08:00-17:00
Wednesday: 08:00-17:00
Thursday: 08:00-17:00
Friday: 08:00-17:00
Saturday: Closed
Sunday: Closed

As listed on Google.

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Reviewers praise the leasing office staff, particularly Talia and Latroya, for patience and persistence through lengthy applications, with long-term residents noting the property's recent improvements. However, complaints center on lease terms being enforced unpredictably, maintenance delays (especially ice treatment in winter), and significant issues with deposit refunds that can take months, suggesting inconsistency between office and management responsiveness. The complex appears stronger on initial welcome and staff warmth than on back-end operations. First-year residents consistently describe clean units and friendly service, while long-term tenants report that safety concerns and billing disputes receive slow or no resolution despite repeated contact.

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3.1(136)✓ Google-verified

Staff in the leasing office earned genuine praise for kindness and follow-through years ago. Since new management arrived mid-2023, maintenance requests pile up for months, roaches persist despite bleach-scrubbed floors, and safety incidents escalate. Residents describe hunting down technicians, waiting in lines to enter gates, and no longer trusting promised repairs. Current conditions divide sharply by tenure: pre-2023 residents recall a functioning community; newer arrivals encounter broken AC units, clogged pipes, and a leasing team that rarely answers phones or returns calls. One reviewer spent six months with no cooling; another watched a window unit promised for months never arrive. The neighborhood's gang and youth supervision troubles surface repeatedly and add to the sense of abandonment.

Senior & 55+ LivingAffordable & Income Restricted Housing

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Estelle Village Apartments

What we found

What's working here

Read this before you tour

What residents say

Side by side with nearby options

Why this score

The numbers behind the score

Contact the property

When the office is open

Enquire about Estelle Village Apartments

Similar apartment complexes nearby

Homes of Persimmon Townhomes

Highland Hills

Villas of Sorrento

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