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Highland Hills

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 122 Google reviews · How we rank ›

3.9(122) 65 composite score See reviews on Google ✓ Google-verified Publishes prices
Affordable & Income Restricted HousingLuxury High-Rise Apartments
Highland Hills
Services
Affordable & Income Restricted Housing, Luxury High-Rise Apartments
Reviews
122

What we found

Reviewers praise the leasing office staff, particularly Talia and Latroya, for patience and persistence through lengthy applications, with long-term residents noting the property's recent improvements. However, complaints center on lease terms being enforced unpredictably, maintenance delays (especially ice treatment in winter), and significant issues with deposit refunds that can take months, suggesting inconsistency between office and management responsiveness.

The complex appears stronger on initial welcome and staff warmth than on back-end operations. First-year residents consistently describe clean units and friendly service, while long-term tenants report that safety concerns and billing disputes receive slow or no resolution despite repeated contact.

Praised for
  • Staff advocacy, especially Talia and Latroya
  • Friendly office support through application process
  • Clean facilities and recent property improvements
  • Long-term stability and community peace
Watch-outs
  • Lease enforcement inconsistency and billing disputes
  • Slow maintenance and winter safety neglect
  • Deposit refund delays and unresponsive staff
  • Poor handling of application denials
friendly-staffresponsive-managementmaintenance-slowunexpected-feesclean-grounds
Best for: Voucher holders and first-time renters who value staff support during application.
Think twice if: Long winters are a factor-ice and snow on the main exit hill remain untreated; lease terms and billing may not be applied consistently; deposit refunds can take months.

What's working here

  • Named leasing staff (Talia, Latroya) known for thorough application support
  • Housing voucher acceptance and affordable housing certification
  • Recent property maintenance upgrades over past five years
  • Move-in specials available

Read this before you tour

  • Leasing staff Talia and Latroya praised for application guidance and tenant issue escalation
  • Main exit is steep hill with documented ice management failures in winter
  • Lease disputes over water, sewer, trash billing responsibilities
  • Deposit refund timelines: 2-4+ months reported; some denied applicants received no response
  • Property underwent improvements over past five years per long-term residents

What residents say

Affordable & Income Restricted Housing
Voucher acceptance and application support praised, but deposit refunds and lease billing disputes frustrate renters.
Luxury High-Rise Apartments
Facilities clean and recently upgraded, but safety and maintenance responsiveness lag.

Side by side with nearby options

  • Rated 3.9 against a 3.91 average across the 223 affordable & income restricted housing businesses listed here.
  • Has more Google reviews than 45% of the businesses in this directory.

Why this score

How We Score
Star rating 27
Review volume 91
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
79
4
8
3
7
2
3
1
25

Contact the property

Address
3131 Simpson Stuart Rd, Dallas, TX 75241
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
1 bedroom apartments2 bedroom apartments3 bedroom apartments1 bedroom townhomes2 bedroom townhomes3 bedroom townhomesswimming poolfitness center
Published prices
First full month rent
up to $1,000 off

Credentials claimed:Affordable housing program participant, Housing voucher acceptance from local housing authorities

As published by the business on its own website; not independently verified.

Enquire about Highland Hills

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to Highland Hills. We only share your details with providers relevant to your request.

Questions we get asked

Do you accept housing vouchers?
Yes. Highland Hills accepts housing vouchers from local housing authorities.
How long does the application process take?
30+ days typical. Leasing staff (especially Talia and Latroya) help gather documents to prevent delays, but some applicants have waited months for deposit refunds after denial.
Is the property accessible in winter weather?
The main exit is a steep hill. Residents report it goes untreated during snow and ice, leaving cars stuck and emergency access at risk.

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Last updated 2026-08-13