Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.
Exchange 7272 divides sharply between satisfied long-term residents who praise responsive maintenance and helpful staff, and recent arrivals battling pest problems and feeling ignored by management. Reviewers describe roaches and rats as widespread and persistent, with several reporting that office staff dismissed these as non-emergencies despite health risks and requests for help going unanswered.
Last verified 2026-09-16
As listed on Google.
As published by the business on its own website; not independently verified.
Half of residents praise Redbird Trails as a welcoming community with solid maintenance. The other half report significant friction during leasing and move-in: management delays applications, withholds information until the last minute, and some tenants describe the leasing office as dismissive or harassing.
Residents consistently praise the leasing staff, particularly Yuliana and Tahiana, for their knowledge and patience during the move-in process. Apartments are noted as spacious and well-designed, the grounds quiet and maintained, and management responsive to maintenance requests. However, a handful of reviews flag hot water issues, trouble reaching the office through the AI system, and concerns about rent pricing relative to market value. One violent incident in the parking lot was also mentioned. Overall, long-term residents express strong loyalty to the community.
Half of residents rave about the welcoming office team, Susan, Tyiana, and Yesenia, and report quick maintenance visits. The other half describe months-long waits for critical repairs: AC failures in summer heat, mold-filled dishwashers, flooding leaks, and a wall outlet fire. Deposits are held past the 30-day window, and corporate does not follow up on escalations. The split suggests service quality depends heavily on which maintenance crew responds or whether you encounter the office staff during cooperative times. Families weighing move-in should ask for repair timelines in writing before signing. The quiet, clean feel and pool amenities appeal to satisfied residents, but the pattern of ignored emergency maintenance is serious enough that tenants paying $1,450+ monthly deserve more reliable follow-through.
Last updated 2026-09-16