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Laurel Heights at Cityview

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 363 Google reviews · How we rank ›

3.8(363) 65 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Apartments
Laurel Heights at Cityview
Service
Luxury High-Rise Apartments
Reviews
363

What we found

Laurel Heights draws praise for fast maintenance response and welcoming leasing staff; newer residents and those with straightforward needs report good experiences. However, long-term residents cite recurring appliance failures, pest problems, and recent frustration over parking enforcement, where communication gaps between office and towing company have left some residents paying hundreds for registered vehicles towed from visitor spaces.

Praised for
  • maintenance responds quickly
  • friendly and attentive leasing staff
  • recent infrastructure improvements
  • responsive management to resident concerns
Watch-outs
  • broken appliances not repaired properly
  • pest control issues
  • parking enforcement confusion and costly tows
  • mixed messaging from new office staff
maintenance-quickfriendly-staffresponsive-managementmaintenance-slowunexpected-feespest-problems
Best for: first-time renters and those prioritizing amenities and maintenance responsiveness.
Think twice if: you are sensitive to appliance durability or have concerns about pest management long-term.

What's working here

  • fast maintenance response
  • amenity-rich (resort pool, fitness, tennis, pet spa)
  • experienced leasing team
  • gated access with recent improvements

Read this before you tour

  • Maintenance staff member Esteban praised for efficiency with repairs (unit 1307)
  • Leasing team members Amber, Jawuan, Brittany, Courtney, and Cynthia noted for professionalism
  • Recent gate and water system improvements completed
  • Parking enforcement issues resolved with towing company involvement; new office staff undergoing training

What residents say

Luxury High-Rise Apartments
Amenities praised as well-maintained; unit-level appliance durability and pest control remain ongoing concerns.

Side by side with nearby options

  • Rated 3.8 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

Why this score

How We Score
Star rating 21
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
228
4
28
3
10
2
10
1
87

Contact the property

Address
5701 Overton Ridge Blvd, Fort Worth, TX 76132

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
1 bedroom apartments2 bedroom apartmentsResort-style pool and sundeckFitness centerTennis courtClubhouseOutdoor kitchen and grilling areasBark park

As published by the business on its own website; not independently verified.

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Questions we get asked

What amenities are available?
Resort-style pool and sundeck, fitness center, tennis court, clubhouse, outdoor kitchen with grilling areas, bark park with pet spa, gated access, covered parking, and valet trash service.
Are pets allowed?
Yes. The complex has a bark park and pet spa on site.
How long are gate maintenance and repairs taking?
Gates were recently repaired and now work with remotes, according to a recent resident update as of March.

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4.2(284)✓ Google-verified

Leasing staff Irene and John consistently earn praise for professionalism and personal attention, and residents report quick maintenance turnarounds and spacious, well-appointed units. However, mandatory add-on fees for trash and package services, combined with strict (sometimes photo-documented) enforcement, frustrate tenants who note comparable apartments nearby cost $300-400 less monthly with no forced extras. \n\nThe property markets itself as luxury but falls short on that promise. Gate malfunctions, neglected pool and road maintenance, and a mail room in disrepair stand in stark contrast to the aggressive policing of resident garbage cans. Long-term residents and those who value personal service overlap with detractors citing overpricing and nickel-and-diming.

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Lauren Apartments

3.9(143)✓ Google-verified

Most residents praise responsive, friendly staff and a well-maintained property; maintenance requests and move-in support land consistently. Concerns span unfinished repairs, inconsistent smoking-policy enforcement affecting air quality, and weekend parking shortages for unreserved spaces.

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Southern Oaks Apartments
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Southern Oaks Apartments

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Most residents praise the leasing staff, especially Brenda and Norma, for genuine care and attention. Maintenance responds quickly, and the property feels quiet and safe. However, several tenants report serious problems: one discovered a known mice infestation management failed to disclose, another faced misdirected pest control requests marked falsely as complete, and billing issues persist after move-out. Pet policy clarity and application fee disputes also appear in complaints. The staff quality and location near Hulen Street shopping are real strengths, but prospective tenants should confirm pest control status and review policies carefully before committing.

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Last updated 2026-08-13