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Laurel Heights at Cityview

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 369 Google reviews · How we rank ›

3.8(369) 64 composite score See reviews on Google ✓ Google-verified
Luxury
Laurel Heights at Cityview
Location
Fort Worth
Service
Luxury
Reviews
369
Ranking
#403 in Luxury
Best for
First-time apartment dwellers seeking a welcoming community with responsive maintenance.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

Residents describe fast maintenance and a welcoming leasing team, though recent improvements to gates and utilities are noted. Serious complaints center on parking tow policies that catch registered cars, broken appliances that stay broken, persistent pest problems, and management that brushes off concerns instead of fixing them.

Praised for
  • fast maintenance response
  • friendly and caring staff
  • improved gate and utilities
  • welcoming leasing team
Watch-outs
  • parking enforcement inconsistency and towing
  • broken appliances and poor repairs
  • pest control failures
  • high prices for condition
  • poor management communication
responsive-managementmaintenance-quickfriendly-staffoverpricedmaintenance-slowunresponsive-officeunexpected-fees
Best for: First-time apartment dwellers seeking a welcoming community with responsive maintenance.
Think twice if: Parking lot policies have triggered unexpected $300+ towing fees even for registered vehicles; broken appliances take multiple requests to replace.

What Reviewers Like

  • maintenance team responds fast to repair requests
  • welcoming leasing staff
  • pet amenities including bark park and spa

What to Know Before You Tour

  • Leasing staff Ali Humphrey and Jawuan praised for detailed tours and quick lease signing
  • Gate and remote access system repaired as of March 2026
  • Pest control treating roaches but residents report ongoing issues
  • Management turnover noted; new staff still training
  • Recent water outages resolved

What Stands Out

Luxury
Maintenance responds quickly and cares about upkeep, but appliance repairs fail repeatedly and pest control is ineffective; parking rules and towing practices damage trust.

Compare with Nearby Apartments

  • Rated 3.8 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 94% of the businesses in this directory.

How We Scored It

How We Score
Star rating 20
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating Breakdown

5
232
4
28
3
10
2
11
1
88

Location & Contact

Address
5701 Overton Ridge Blvd, Fort Worth, TX 76132
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
One bedroom apartmentsTwo bedroom apartmentsPool with sundeckFitness centerTennis courtClubhouseOutdoor kitchen and grilling areasBark park and pet spa

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

What amenities does Laurel Heights offer?
Fitness center, pool with sundeck, tennis court, clubhouse, bark park and pet spa, gated access, package lockers, valet trash, and in-home washer and dryer.
Are there visitor parking spaces, and what happens if I park in them?
Yes, visitor spots exist but enforcement is inconsistent. Several residents report their registered cars were towed from marked visitor spots despite proper registration, with towing costs over $300.
How fast does maintenance respond to repair requests?
Reviewers consistently praise the maintenance team for fast response times, though some note appliance repairs need to be requested multiple times when items break again shortly after.

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Last updated 2026-09-16