Leasing staff Irene and John consistently earn praise for professionalism and personal attention, and residents report quick maintenance turnarounds and spacious, well-appointed units. However, mandatory add-on fees for trash and package services, combined with strict (sometimes photo-documented) enforcement, frustrate tenants who note comparable apartments nearby cost $300-400 less monthly with no forced extras.
\n\nThe property markets itself as luxury but falls short on that promise. Gate malfunctions, neglected pool and road maintenance, and a mail room in disrepair stand in stark contrast to the aggressive policing of resident garbage cans. Long-term residents and those who value personal service overlap with detractors citing overpricing and nickel-and-diming.
Last verified 2026-08-13
As listed on Google.
As published by the business on its own website; not independently verified.
Most residents praise responsive, friendly staff and a well-maintained property; maintenance requests and move-in support land consistently. Concerns span unfinished repairs, inconsistent smoking-policy enforcement affecting air quality, and weekend parking shortages for unreserved spaces.
Laurel Heights draws praise for fast maintenance response and welcoming leasing staff; newer residents and those with straightforward needs report good experiences. However, long-term residents cite recurring appliance failures, pest problems, and recent frustration over parking enforcement, where communication gaps between office and towing company have left some residents paying hundreds for registered vehicles towed from visitor spaces.
Staff attention defines the resident experience here; repeated praise centers on a handful of team members (Genesis, Ashley, McKenzi, Angie, Rosie) who handle tours, approvals, and cleaning with genuine warmth and speed. Apartments are consistently described as quiet, clean, and well-kept. Three recent one-star reviews surface friction: disputed application-fee refunds, a cold front-desk interaction, and concerns that units look different from marketing photos. One longtime tenant reports deterioration since a manager transition. The 4.3 rating reflects a genuine split between devoted residents who credit staff care and newer arrivals frustrated by process inconsistencies.
Last updated 2026-08-13