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Lofts at the Sawyer

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 40 Google reviews · How we rank ›

2.1(40) 36 low data composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury
Lofts at the Sawyer
Location
Cityplace, Dallas
Service
Luxury
Reviews
40
Ranking
#835 in Luxury

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-04.

Our Review

Lofts at the Sawyer is plagued by maintenance failures, particularly extended elevator outages and water pressure issues that management has left unresolved for months. While some tenants praise individual staff members, chronic building problems and delayed communication dominate the experience.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • responsive maintenance staff
  • friendly staff
  • good location
Watch-outs
  • chronic elevator outages lasting months
  • no water pressure for extended periods
  • no A/C for a month without updates
  • poor security, garage break-ins
  • unresponsive management
maintenance-slowunresponsive-officepoor-communication
Think twice if: Anyone needing reliable elevators, secure parking, or responsive maintenance. Elevator and water pressure failures lasted months with minimal management communication.

What Reviewers Like

  • pet-friendly with exercise area
  • in-home washer and dryer
  • Uptown location

What to Know Before You Tour

  • Maintenance staff members Tony and Dre noted for responsiveness
  • Elevator broken for up to 4 months in past years
  • No water pressure for months in fall periods
  • Garage security compromised; fencing pried open
  • No A/C for over a month without compensation
  • Pet fee $300 one-time plus $25 monthly per pet

What Stands Out

Luxury
Pool and fitness amenities advertised but widespread complaints about broken elevators, water loss, and inadequate security undermine luxury positioning.

Compare with Nearby Apartments

  • Rated 2.1 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 29% of the businesses in this directory.

How We Scored It

How We Score
Star rating 0
Review volume 70
Review recency 0
Review sentiment 41
Profile completeness 100
Verification 30

Rating Breakdown

5
9
4
2
3
0
2
2
1
27

Location & Contact

Address
3839 McKinney Ave Ste 120, Dallas, TX 75204
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
1-2 bedroom apartmentsResort-style pool24-hour fitness centerPet exercise areaHardwood floorsStainless steel appliancesIn-home washers and dryersVirtual tours
Published prices
One-time pet fee
$300 per pet
Monthly pet rent
$25 per pet
Move-in special
Save up to $1000 on select homes

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

What is the pet policy at Lofts at the Sawyer?
The business charges a $300 one-time pet fee and $25 monthly pet rent per pet, plus offers a pet exercise area on-site.
Have elevator issues been resolved?
Reviews from up to 4 years ago describe elevators broken for months at a time. Recent reviews (2 years ago) report elevator down for 2 weeks. Current status is not specified in available reviews.

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Last updated 2026-09-16