Mondrian offers a prime Uptown location and responsive staff who stand out to leasing visitors and long-term residents alike. However, reports of chronic fire alarms, cockroach infestations, faulty appliances at move-in, and tacked-on fees undercut the luxury positioning. Residents consistently flag that maintenance issues drag on without resolution despite premium pricing. Choose this building only if you value location and amenities over predictable building operations and transparent costs.
Last verified 2026-08-13
As listed on Google.
As published by the business on its own website; not independently verified.
Five-star reviews praise Alma and Delia in the leasing office, rapid maintenance response, and a safe Uptown location with secure parking and hardwood floors. But several guests report surprise charges on move-out, including a $976 carpet fee for undamaged units and disputes over non-refundable deposits kept after lease cancellation. Staff excellence masks serious billing friction.
Residents consistently praise the staff, especially Chauncey and concierge team, and the social energy of the building's event programming and rooftop amenities (bar, pool, sauna). The Uptown location and co-working spaces appeal to remote workers. However, leasing office professionalism varies sharply. Some residents report outdated finishes and appliances in unrenovated units, poor bedroom ventilation, and dismissive interactions when requesting transfers. Management responsiveness appears strong for some but inconsistent for others, particularly since Cortland took over from Greystar. The bar and fitness facilities stand out as genuine draws. Maintenance visits are generally prompt and friendly. Yet the "luxury" positioning falters in non-renovated units, and prospective residents should ask directly about ceiling fans and unit age before committing.
Maintenance technicians Henry, Michael, Raul, and Miguel earn consistent five-star praise for fast, friendly service on AC, plumbing, and furniture help. Concierge staff also draw repeated compliments. Yet residents report elevators breaking almost daily, water leaks left unresolved for weeks, mold visible in hallways and AC vents, and luxury amenities (sauna, steam room) smelling unclean. One resident endured a broken washing machine for six months despite multiple requests; another flagged management's focus on surprise charges over property upkeep. The gap between advertised luxury and lived experience is stark. The building struggles with structural and operational neglect that no amount of staff warmth can hide. Elevator reliability and water damage suggest deferred infrastructure fixes. Several residents cited this gap as reason to break leases early, raising doubts about whether premium pricing aligns with day-to-day living quality.
Last updated 2026-08-13