DFW Multifamily Property Directory
Menu
Start Your Search

Manchester State Thomas Apartments

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 163 Google reviews · How we rank ›

3.3(163) 57 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise ApartmentsAffordable & Income Restricted Housing
Manchester State Thomas Apartments
Services
Luxury High-Rise Apartments, Affordable & Income Restricted Housing
Reviews
163

What we found

Manchester State Thomas offers luxury finishes and an Uptown Dallas location, but residents report wildly inconsistent experiences tied directly to staffing changes. Some praise maintenance supervisors Angel and Juan for same-day fixes and daily updates; others describe months-long waits, work orders marked complete when unfixed, and emergency calls ignored. The core problem is systematic: residents routinely bypass management and hire contractors themselves because management blames budget limits and disputes accountability. Water damage, mold, AC failures causing $600-800 monthly utility bills, green pools, and broken security gates recur despite the high rent ($4,000-5,000 monthly). A contractor vehicle hit a resident's car during an uncontrolled roof project; billing errors have overcharged by thousands; crime incidents including sexual assault are documented. Newer hires like Frida and River (leasing) and select maintenance staff earn consistent praise, yet the office denies responsibility and, per one reviewer, requested review deletion. The property's condition and responsiveness depend heavily on which staff member you reach.

The neighborhood itself draws consistent approval: residents praise the location, restaurants, and parks. But for the price and complexity of this property, management accountability is the deal-breaker for most who leave.

Praised for
  • maintenance team responsiveness (when staffing improves)
  • leasing office helpfulness
  • location and neighborhood amenities
  • apartment finishes (when working)
Watch-outs
  • chronic HVAC failures and inefficiency
  • slow or incomplete maintenance work
  • water damage and mold issues
  • billing errors and account overcharges
  • poor management communication and accountability
  • safety concerns (crime, broken gates, contractor access)
  • pool hygiene neglect
maintenance-slowpoor-communicationunresponsive-officemaintenance-quickfriendly-staffunexpected-feesoutdated-unitsnoisy-neighbors
Best for: Residents prioritizing location over operational consistency and willing to hire contractors independently for major repairs.
Think twice if: HVAC reliability and management responsiveness are non-negotiable. Broken gates, water damage recurrence, slow emergency response, and billing errors are documented concerns.

What's working here

  • Uptown location near restaurants and parks
  • certain maintenance staff (Angel, Juan, Jose) deliver rapid fixes
  • leasing office staff friendly and responsive

Read this before you tour

  • Maintenance supervisors Angel and Juan: same-day or few-hour response; daily photo updates during complex repairs
  • Leasing staff Frida, River, Chase praised for patience and lease transfers
  • Chronic issues: AC failures lasting months; AC units reported costing $600-800/month to run; multiple water damage incidents per unit; pools periodically green/closed
  • Contractor vehicle collision into resident car during roof replacement
  • Security gates frequently broken and left open; package theft and mailbox break-ins common
  • Billing error: one resident overcharged $7,000 on account; management reportedly denied accountability until review posted
  • Emergency maintenance advertised but not available; emergency AC call declined as 'not an emergency'
  • Management reportedly requested deletion of negative review (per one reviewer)

What residents say

Luxury High-Rise Apartments
High-end finishes and location beloved; major systems (HVAC, plumbing, security) chronically fail or underfunded.
Affordable & Income Restricted Housing
Not applicable; rent is premium.

Side by side with nearby options

  • Rated 3.3 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 56% of the businesses in this directory.

Why this score

How We Score
Star rating 0
Review volume 96
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

The numbers behind the score

5
77
4
10
3
9
2
14
1
53

Contact the property

Address
3010 State St, Dallas, TX 75204
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Pet-friendly apartmentsOne and two car garage parkingSwimming poolGarden tubWood-burning fireplaceKitchen islandStainless steel appliancesBuilt-in wine rack

As published by the business on its own website; not independently verified.

Enquire about Manchester State Thomas Apartments

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to Manchester State Thomas Apartments. We only share your details with providers relevant to your request.

Questions we get asked

What should I do if my AC breaks in summer?
Per recent reviews, emergency maintenance may decline non-emergency calls and office response is slow. Multiple residents report waits of weeks or have hired private contractors. One resident's AC failed for over a month despite 50+ calls; another paid $800/month in bills while units remained inefficient.
Are maintenance requests handled quickly?
Depends on staff. New maintenance supervisors Angel, Juan, and Jose complete requests same-day or within hours. Older reviews describe months-long waits and work orders marked complete when unfixed. One tenant submitted 50+ calls in a month with no resolution.
Is the community secure?
Gates are frequently broken and left open. Package theft and mailbox break-ins are common. A resident was sexually assaulted nearby (news-covered). One contractor vehicle collided with a resident car during roof work.

Similar apartment complexes nearby

MAA Heights
82

MAA Heights

4.3(204)✓ Google-verifiedPublishes prices

Residents and prospects consistently describe fast, same-day maintenance and leasing staff who remember their names and follow through on promises. The property sits in a walkable Uptown neighborhood with pools, fitness centers, and smart home amenities that justify the price tag. Staff like Alfredo, Kyera, Deborah, and Madison handle maintenance requests and tours with genuine care rather than going through motions. New renters highlight transparent pricing, no surprise fees, and willingness to work around tight timelines or special needs. The overall tone is gratitude mixed with relief that a luxury property actually delivers on its claims.

Luxury High-Rise Apartments
View profile
MAA Gallery
67

MAA Gallery

4.3(26)✓ Google-verifiedPublishes prices

Residents consistently praise the leasing and maintenance teams, particularly Kyera and the maintenance crew, for responsiveness and professionalism. Recent reviews highlight quick service on repairs and a welcoming move-in process. However, older reviews flag delayed maintenance responses, deteriorating amenities (grills replaced with lower-end equipment, worn carpeting), and surprise charges after move-out, suggesting inconsistent management quality over the years.

Luxury High-Rise Apartments
View profile
ArtHaus 2828
81

ArtHaus 2828

4.8(182)✓ Google-verifiedPublishes prices

Residents consistently praise the property's upscale finishes, particularly gas ranges and kitchen islands with wine coolers, and credit the management team-especially Yeta and Diana-with responsiveness and genuine care. The boutique atmosphere, monthly resident events, and dog park draw repeat praise. However, a significant security concern overshadows the experience: a current resident reports multiple car thefts from the parking garage over six months with no visible management response, broken gates, and no resident notification. While the vast majority of reviews are positive, this unaddressed safety issue represents a material risk for those with vehicles and raises questions about transparency.

Luxury High-Rise Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-08-13