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Manchester State Thomas Apartments

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 167 Google reviews · How we rank ›

3.2(167) 57 composite score See reviews on Google ✓ Google-verified
LuxuryAffordable Housing
Manchester State Thomas Apartments
Location
Oak Lawn, Dallas
Services
Luxury, Affordable Housing
Reviews
167
Ranking
#614 in Luxury
Best for
Professionals prioritizing location and new-unit aesthetics over maintenance reliability.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

Staff warmth masks deeper operational strain. Leasing teams (Frida, Delia, River, Chase) and some maintenance members (Angel, Juan, Jose, Dru) earn consistent praise for going the extra mile. Yet the property is flagged repeatedly for failed AC units (some 20+ years old, posting 91° indoors on 100° days), water damage requiring roof repairs mid-lease, green pools left unserviced, and broken gates standing open for months. Residents report placing 50+ maintenance calls, weeks of no response, and being told budget constraints prevent fixes. The property management firm Greystar is named as misaligned with resident needs. Meanwhile, billing disputes have prompted residents to hire outside contractors or pay overlapping rent to escape early. High rents ($4,000–$5,000+ monthly) collide sharply with deteriorating infrastructure.

Praised for
  • friendly leasing and office staff
  • responsive maintenance team members (when engaged)
  • desirable Oak Lawn location near dining and parks
  • amenities and unit finishes
Watch-outs
  • chronic AC failures and inefficiency
  • slow or unresponsive maintenance; work orders sit for weeks
  • water damage, mold, and roof leaks
  • poor management communication and lack of urgency
  • pest infestations and pool neglect
  • billing errors (overcharges); NDA pressure to suppress reviews
  • broken gates and security gaps
friendly-staffmaintenance-slowoverpricedpest-problemspoor-communicationunresponsive-office
Best for: Professionals prioritizing location and new-unit aesthetics over maintenance reliability.
Think twice if: History of AC failures, water damage, slow repairs, and management unresponsiveness-especially concerning if you require rapid maintenance or live on upper floors prone to roof leaks.

What Reviewers Like

  • prime Oak Lawn location near Uptown restaurants and parks
  • individual unit finishes (stainless steel, fireplaces, kitchen islands)
  • some staff members (leasing, select maintenance) highly attentive

What to Know Before You Tour

  • Named staff earning praise: leasing (Frida, Delia, River, Chase), maintenance (Angel, Juan, Jose, Dru, Freddie)
  • AC units in some units 20+ years old; one resident's unit reached 91° indoors during 100° heat
  • AC replacement attempted three times in two months without resolving issues
  • Roof replacement and simultaneous second project created ongoing contractor noise and blocked parking
  • Gates broken for one month with no communication; left open three months in another instance
  • One resident called emergency maintenance 4 times between 10 am–3 pm before response, with no arrival notification
  • Work orders marked 'in progress' but showing no actual progress; residents report placing 50+ calls for single issues
  • Roof leaks addressed by spray-painting over damage rather than structural repair

What Stands Out

Luxury
Premium finishes and location offset by infrastructure failures and unresponsive maintenance.
Affordable Housing
Residents earning enough to afford $4,000–$5,000+ rents report feeling overcharged for units with chronic functional issues.

Compare with Nearby Apartments

  • Rated 3.2 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 66% of the businesses in this directory.

How We Scored It

How We Score
Star rating 0
Review volume 97
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Rating Breakdown

5
78
4
10
3
9
2
15
1
55

Location & Contact

Address
3010 State St, Dallas, TX 75204
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Pet-friendly apartmentsOne and two car garage parkingSwimming poolGarden tubWood-burning fireplaceKitchen islandStainless steel appliancesBuilt-in wine rack

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

Do staff respond quickly to maintenance requests?
Highly variable. Some residents report requests resolved within hours or a day; others describe work orders sitting for weeks despite multiple calls. Emergency maintenance responses have taken 5+ hours even on 100° days. Residents report needing to visit the office in person to accelerate service.
Are there any specific maintenance issues I should know about?
Multiple residents report AC failures (units lasting 20+ years; replacements failing within weeks), water leaks from ceilings and roofs, flooded offices and garages, mold growth, and pest infestations. One resident's unit reached 91° indoors during 100° outside heat.
What is the leasing office experience like?
Leasing staff (Frida, Delia, River, Chase) are noted for warm, helpful service and going above their job scope to assist with questions and transitions. A new resident praised the atmosphere as vibrant and welcoming.

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Last updated 2026-09-16